If you’re considering hiring a phone answering service for your legal firm, there are many things you need to take into account. Let’s explore the value of this type of service and the 5 key questions you should ask before hiring it.
What is an answering service?
An answering service is essentially a company that answers phone calls for you, so you can focus on other aspects of your business. It’s perfect for law firms looking to improve their customer service and make more efficient use of billable time, without hiring an expensive in-house receptionist.
What does an answering service provider do?
Although this varies from provider to provider, these services often include lead collection, basic message taking, scheduling appointments, light intake and taking after-hours calls.
Easybee’s legal answering services include many other features like voicemail-to-email, mobile call forwarding, and bilingual agents. And, most importantly, Easybee adapts to their clients’ needs.
Key questions to ask before hiring a legal answering service
Do you have experience in this field?
For legal firms, it’s essential to work with a strategic partner that understands the basics of the legal services provided by your company to stay on top of customers’ inquiries and requests. Easybee boasts a client base of over 72% solo attorneys and small law firms.
What’s the availability of your call center?
You need to make sure your provider’s call center is available at your preferred time —that is, during your working hours. You can also choose a provider that works 24/7 if you don’t want to miss any important calls.
Do you have bilingual agents?
Speaking to your customers in their own language can be the key to success. Over 30 million people in the United States speak Spanish, so law firms can easily tap into that market and increase their customer base with bilingual answering services.
Are you open to personalizing the service?
No two businesses are the same. You need a partner who is willing to customize its offering to meet your firm’s needs and surpass your expectations with outstanding service.
Is the team trained to answer calls regarding legal services?
The call center team should be savvy in legal matters in order to understand your client’s concerns and issues, streamlining the process and boosting customer satisfaction.
Easybee: a strategic partner for legal firms
Easybee is a legal virtual answering service provider focused on delivering English/Spanish bilingual services to legal firms of all sizes. We customize our service to adapt to each client’s needs, increasing efficiency and keeping current and potential clients happy.
Our team includes bilingual agents who are trained and experienced in the legal field, and our call center is available 24/7 so that you don’t miss any chances. Get your 15-day free trial and discover all we can do for you!
