Answering Service vs. Voicemail – What’s the Advantage?

You might think your business is doing just fine with voicemail. You answer your customer’s calls and always return calls as quickly as possible. But did you know that over 80% of callers won’t leave a voicemail?

This means you could have an even higher customer base if you always answered your phone. If you’re still using voicemail, considering an answering service could speed up your business growth.

What’s the Difference Between an Answering Service and Voicemail?

An answering service is a live service answering your phone calls for you. Most companies operate virtually, which means you don’t have anyone else in your office but can rest assured that they’re answering your calls professionally.

Voicemail is a system you set up to capture clients’ messages for you to answer when you’re available. Since most people won’t leave a voicemail, you could miss out on potential new business if you don’t have a live person answering your calls during business hours.

Why Good Customer Service is Important

Most callers want to talk to a real person. They know they won’t get their answers via voicemail or voice automated systems and often hang up. With good customer service, you can give your customers the answers they need and/or provide the services they called for, whether to make an appointment, ask a question, or get more information.

The Top Benefits of an Answering Service

You might wonder why you should hire an answering service when you could just answer calls or call customers back yourself?

Here are the top benefits of a virtual receptionist.

 You’ll be more efficient. You can be more efficient and grow your business faster without the need to stop and start your tasks each time the phone rings.

 An answering service is an extension of your business. Virtual receptionists at Easybee can do multiple tasks to free up your time and ensure your customers get good customer service.

 You can offer service around the clock. Even though you can’t work 24/7, your virtual receptionist can do it for you. Outsourcing your calls ensures you don’t miss a call day or night but don’t have to worry about burning yourself out.

 Your business will seem legit from the start. But, if word gets out that you never answer your phone, chances are you’ll ruin your business’s reputation. So instead, hire an answering service that answers your calls around the clock and boosts your business’s reputation.

Final Thoughts

Voicemail might seem convenient, but it could halt your business growth. Instead of voicemail, hire an answering service like Easybee. Our professionals can handle your phone calls day or night, ensuring your customers get the highest level of customer service.

This frees up your time and allows you to make the most of your business without choosing between in-person tasks and answering the phone. So don’t leave your business to chance; hire a virtual receptionist service today.