Using a phone answering service such as Easybee has a lot of benefits and can lead to greater business success. It’s cost-effective, it can help streamline processes, and it even adds a more professional flair to your company.
However, you can only reap those benefits and make the best of your phone answering service if you implement it properly and make sure it runs smoothly.
Let’s take a look at some tips to leverage your phone answering service to the maximum.
Align the service with your goals
Your phone answering service should be completely aligned with your business goals. Do you want to make sure you don’t miss any potential leads? Or avoid sending your important customers to voicemail? Maybe you want to maximize billable time and avoid unwanted conversations…
These are only just a few of the things you need to bear in mind when choosing a phone answering service provider. It’s important to work with a partner that understands your business goals and does everything in their power to help you reach them.
Maximize your productive time
Avoiding distractions is the key to maximizing your productive time. On average, just three calls can take up one whole hour of your precious time. And those three calls can easily become three emails, which takes around 5 minutes to do.
Delegating these tasks to a phone answering service —as well as defining the preferred communication channel in each situation to increase efficiency— can take some of the heavy lifting off your back so you can focus on more important work.
Work with your partner on the script
Having a script that makes the conversation flow naturally and answers your customers’ needs can streamline the whole process. Work with your phone answering service partner to create the perfect script to represent your company during the calls.
However, don’t be too strict about it. Your partner and their agents know exactly what they’re doing, so don’t be afraid if they go off script a bit.
Using a phone answering service can help your business in many ways —from increasing efficiency to freeing employees’ time. However, you need to make sure you and your provider are aligned in every way to leverage the service to a maximum.
If you’re looking for the perfect strategic partner, Easybee is the answer. Our phone answering services can make a big difference in your customer satisfaction levels and the overall success of your company. Contact Easybee and discover everything we can do for you!
