Growing Your Business With Customer Service

We often tend to think of sales when thinking about growing our business. Rarely do we think of investing in customer service to accelerate and solidify business growth.

Customer service can be as important, if not more important, than price or location for potential customers making a decision on which company they want to do business with. In fact, Microsoft states that over 90% of consumers consider customer service as a deciding factor on who they choose to do business with. To understand how customer service can help you grow your business, we need to look at more wild statistics.

Read along to discover why customer service is so important.

• A Microsoft report mentions that 58% of American consumers will switch companies because of poor customer service.
• Salesforce Research shows that if a company’s customer service is excellent, 78% of customers are likely to do business again with the company even after a mistake.
• Word of mouth is key for growth, and 94% of American customers will recommend a company whose service they rate as “very good.

There are countless many more statistics and they all point to one thing: good customer service translates to business growth. Good customer service can increase word of mouth referrals, client retention, and perceived value of goods and services bought. All of this translates to more profits. Good customer service relies on a company’s ability to be personable, helpful, and quick to provide attention to client needs.

• 36% of consumers will share their customer service experience, regardless if good or bad, on social media and review pages.
• Increasing customer retention by 5% can translate to 25% to 95% profits increase.
• 71% of consumers believe there is a strong correlation between response time and customer service experience.

For any business looking to improve their customer service in a cost effective way, a virtual receptionist service is a must have. Virtual receptionist services have proven to be one of the most effective solutions for maintaining responsive communications with your clients. Taking the help of a virtual receptionist service can improve customer experience better than the previous one, reducing your overhead, and capitalizing on existing client opportunities followed by an increase in profits of your business.

If you too are looking for a virtual receptionist for your business, consider Easybee’s virtual receptionist services. Easybee’s phone call reception service focuses on high quality call handling for the all industries and will manage all the important calls and offer clients with best-quality service they need. Want to know more about how to develop your brand with Easybee?