A study found that around 80% of callers sent to voicemail do not leave a message, and 85% of people whose calls are not answered on the first attempt will not call back. Utilizing answering services helps Immigration law firms improve customer experience by ensuring calls are promptly answered by a live agent.
How a Legal Answering Service Solves Call Handling Challenges for Immigration Law Firms
Moises Hasbun
Jul 13, 2023
Immigration law firms face many challenges, including effective call handling. Immigration lawyers have an important job; basic administrative tasks like answering phones, scheduling appointments, and taking messages can decrease productivity.
In addition, there is often a language barrier immigration lawyers face when answering calls. Handling diverse language needs is imperative for law firms dealing with immigration needs, and a legal answering service can help.
What is a Legal Answering Services Role in Law Firms?
A legal answering service specializes in handling calls for law firms. They have the expertise to handle basic client inquiries, manage messages, and set appointments.
As the law firm, you set the parameters for what the legal answering service will provide your business to help you be productive. When you outsource call handling to a professional service, you reap the following benefits:
Increased productivity
No more worrying about phone calls interrupting your train of thought or taking you away from clients. With calls answered 24/7, you can focus on your legal tasks.
Multilingual capabilities
Today’s diverse community means many callers may not speak English natively. Communicating in their native language may help them feel more comfortable and trusting of your services.
No more missed calls
Leaving calls to voicemail or an automated system only pushes potential clients to your competitors. With a legal answering service handling calls 24/7, you'll never miss one and may increase your client load.
Increase customer satisfaction
When clients know they will always have a human to talk to, they are more likely to be satisfied with your services. They know they'll either get answers to their questions or be routed to the proper party when they call.
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Benefits a Legal Answering Service for Immigration Law Firms Offers
Handle multilingual calls
Put the days of miscommunication and lost clients to an end with a virtual answering service that can handle multiple languages. Talking in a potential client’s native language puts them at ease when dealing with such an important topic.
24/7 availability for customers
Never missing a call is the key to client satisfaction and growing your law firm. This is especially important if you deal with clients in different time zones. No call goes unanswered, ensuring clients get answers anytime.
Call screening and filtering
With a high volume of calls, you’re bound to get calls that don’t warrant your time. A legal answering service can filter out non-urgent calls, prioritize the important calls and forward them according to your instruction.
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IT'S TIME TO IMPLEMENT AN EFFICIENT AND SEAMLESS CALL HANDLING
Why Immigration Law Firms Must Have a Virtual Answering Service
A legal answering service for immigration law firms is essential to running a productive and efficient business. Trying to do everything yourself only leads to burnout, mistakes, and lost clients.
Letting a professional virtual answering service like Easybee help ensures all callers get the support they need, even in foreign languages.
Learn more about Easybee’s legal answering service and how it can help your business by taking advantage of our 15-day free trial!