Having a receptionist is such a crucial part of business that it could make the difference between achieving your companies’ goals and falling short of them.
In this article we will give you 5 reasons why a virtual receptionist can optimize you’re your businesses reputation with your customers. This will be especially useful for small businesses but is by no means limited to just small businesses.
Just stop and think for a minute about the last time that you called customer service. Where you put on hold for what felt like ages? Did you get to speak to a real person or a robot? Did you finish that call feeling satisfied or exhausted? These are just some of the complaints that many people have when they call customer service, however having a dedicated virtual receptionist can work to change that since our receptionist can answer every call that comes through without putting anyone on hold for extended amounts of time and without forcing potential customers to speak with a robot or pre recorded messages.
This can go a long way with your customers because as they continue to come back they will always be greeted by a friendly voice ready to answer their questions. Before you know it your businesses will build a reputation of excellent customer service.
If you’re running a small business you probably do not have many resources, in fact the customer service may fall on your shoulders. This can lead to several unanswered calls and unsatisfied customers that may never come back. This becomes especially important during high call times like during the holidays when many businesses are receiving enormous amounts of calls. This is where virtual receptionists come to the rescue since we can be scaled up or down to meet your call needs and will therefore be able to allocate more time with each client.
This will go a long way towards satisfying your customers since they will not be rushed as they would if you were answering calls on your own and had a line of customers waiting on hold. We can allow customers to take their time to get their question answered to the fullest extent.
Not only can a virtual receptionist answer calls, they can also make calls to your clients or potential clients. A receptionist that only answers calls is only doing half the job. Instead you need a virtual receptionist that can make and receive calls this way you are able to further engage your clients. These could be through reminder calls about an appointment, following up with a client about an abandoned shopping cart and etc. The idea behind it is that you will be reaching your customers on several different levels using several different channels which can ultimately encourage a potential customer to complete their purchase.
When you expand into a new geographic region or begin selling elsewhere in the world you will experience differences in culture than what you are used to. Because of these differences your current receptionist may not quite understand the finer points of that culture leaving you with trouble connecting with this new audience. The beauty of a virtual receptionist is that they are located all throughout the world and are fully immersed in their culture. This gives them the unique ability to understand a certain demographic much better than the receptionist you may be able to find in your immediate area to work in your office. Ultimately your company will be better able to connect with a new audience and satisfy any questions they may have, improving your reputation at such a critical time.
Lastly, having a dedicated receptionist that can answer your calls when they come through is just perceived as a much more professional establishment. This will allow you to stand out compared to your competitors which is especially important when you are building your reputation. The beauty of a virtual receptionist is that it can be scaled to meet the needs of your business; whether it’s for daily operations or you need help to supplement your current receptionists during high call periods. It’s just these little touches that when implemented now, can go a long way towards solidifying your reputation and ultimately winning more customers.