Customer service is the key to having loyal customers and growing your business. No matter your industry, you must have someone answering your phones and providing the level of customer service your clients expect.
Customer-facing companies are the most common companies to benefit from telephone answering services, including large and small firms.
How Businesses Benefit from a Telephone Answering Service
So how do businesses benefit from a telephone answering service? Here are just a few key benefits
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You won’t miss any calls
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Customers get routed to the right person immediately
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Customers get answers to their basic questions immediately
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You won’t miss the chance to make a sale
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You can focus on other aspects of running your business
Businesses that Benefit from Telephone Answering Services
Almost any business could benefit from a telephone answering service, but here are the top businesses:
Patients need to talk to someone immediately and at all times when they call a healthcare company. Then, while you’re busy helping patients, taking a break, or outside of office hours, you can rest assured that your calls are answered and all patients are properly routed.
Lawyers have a lot on their plates, and answering the phone can interrupt your day, but it’s crucial to provide the best customer service. Having a virtual receptionist answer your phones 24/7 ensures your clients get the answers they need fast or get scheduled so you can talk to them at a more convenient (and hopefully, billable) time. On top of that, you don’t lose potential clients when you don’t answer the phone.
Financial professionals have a big job – managing their clients’ money. It requires your full attention and the ability to find new business. Getting interrupted by phone calls can make you less productive and make it harder to grow your business. Having professionals answer your phone calls ensures you never miss a call and can focus on your more important tasks.
Real estate agents are busy, even when the market is slow. You have clients to help buy or sell homes and to handle important marketing events to bring in more business. But answering the phone is one of the most important tasks to ensure you get the business you want. Having professionals answer your phone while you focus on everything else increases your chances of growing your business.
Government organizations have many tasks to handle, including answering the phone. Letting someone else answer the phone and route it to the right person cuts down on the work employees must handle and makes them more productive.
Final Thoughts
Most companies could benefit from a virtual answering service, especially if it’s a customer-facing business. Taking the task of answering phones off your plate allows you to be more productive and ensure you aren’t missing any important calls.
Most customers don’t like getting voicemails and often won’t leave a message. Easybee’s virtual answering services can represent companies in many industries with real-time contact with current and potential customers, providing them with the extraordinary customer care customers desire.
