Small business owners often can’t keep up with their company’s call volume. If your company grows quickly, it’s easy to get overwhelmed by a high call volume. In addition, if your customers are left on hold or forced to leave a voicemail, their customer satisfaction will decrease.
A high call volume can be a problem when you can’t answer calls promptly. This could easily lead to lost customers and a smaller bottom line.
Stop losing calls and customers.
How to manage your high-call volume
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Establish an Appointment Scheduling System
If your business runs on appointments, make it easy for customers to make an appointment without you answering the phone. Many online scheduling systems make scheduling automatic.
You don’t have to worry about missing phone calls and potential appointments because you can’t get to the phone. Instead, consider online appointment-scheduling services or appointment-setting apps. Just make sure the system is something you have time to manage.
In addition to an appointment scheduling system, consider hiring a customer service representative to follow up on the appointments to ensure your customers are still dedicated.
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Hire Customer Service Experts
It may feel best to do everything yourself in your small business, but you only have a certain number of hours in your day. So rather than burning the candle at both ends, hire someone that can handle a high call volume.
You want someone with customer service experience and who can work under pressure. In addition, they should be familiar with going above and beyond and delivering the best customer service no matter the stress.
Taking the stress off yourself from answering phones allows you to handle all other aspects of running your business without worrying about losing customers.
If you’re a small business owner that’s not ready for employees, consider outsourcing your receptionist needs to a virtual receptionist. A professional receptionist can answer your calls, but you don’t have to worry about managing employees, paying benefits, and dealing with the tax burdens of having employees.
With a virtual receptionist company, you get professionals who can answer phones, schedule appointments, manage problems, and even close sales. You can also hire professional receptionists to simply transfer calls directly to the appropriate agent or department for immediate service.
Final Thoughts
If you’re worried about your high call volume, consider using Easybee for your virtual receptionist needs. Our receptionists are professional, efficient, and easy to work with, regardless of industry.
We have extensive experience handling sales calls, scheduling appointments, problem-solving, and transferring calls. We work in all industries and help small business owners with customer service needs.
Check out our service by trying our 2-week free trial to see how beneficial it can be to have a virtual receptionist answering your phones. Then contact us today to learn more.
