Owning a law firm is a lot of work. Not only must you handle clients, but there are administrative work, marketing, and behind-the-scenes tasks to grow your business. Unfortunately, doing all this yourself can cause you to burn the candle at both ends, quickly leading to burnout.
But an answering service can help. By taking the pressure off your shoulders of answering phones, assisting clients, and ensuring everyone's needs are met, you can quickly grow your business while focusing on its operations.
Here’s everything you must know about an answering service for your law firm.
What is a Virtual Answering Service?
You might wonder what an answering service is and how does it work?
It sounds crazy to let someone virtually answer your calls, right? How could you let go and let someone else handle your calls?
It’s not as crazy as you think!
An answering service is a team of professional live receptionists, who answer calls for your law firm when you can't. This means someone handles your calls when you're busy during regular business hours and after-hours. Offering a 24/7 legal answering service ensures your client's calls are handled immediately, no matter the time of day.
This means your clients get personalized service 24/7, whether they're calling with frequently asked questions, to set an appointment, or need an urgent message delivered. With an answering service, you don't have to worry about clients getting voicemails or listening to a phone ring endlessly.
Answering services can be customized to meet your law firm’s needs. They can also integrate with your business software to provide a seamless experience for you and your clients, who will never know that it's an answering service taking calls.
How Can an Answering Service Help Your Law Firm?
So how can an answering service for law firms help your business? Here’s what you should know.
OTHER BENEFITS
Better call management and tracking
A successful law firm continuously monitors performance, including how phone calls are handled. An answering service provides detailed call logs and reports to help you track the types of calls and customer satisfaction.
The reports can help you make necessary changes within your business to improve client satisfaction and grow your client base.
Increased flexibility
A legal answering service can provide customized services based on your law firm's needs. Law firms have different operations and needs, and answering services understand that.
You can set the parameters for answering calls, taking messages, delivering messages, and handling after-hours calls. Callers won't know a virtual receptionist is answering the phone, and they will be blown away by the level of service you provide by answering calls 24/7.
Choosing an Answering Service for Your Law Firm
Choosing an answering service for your law firm is a big decision. The answering service will replace a traditional receptionist sitting in your office, answering phones.
So how do you choose? Here’s what to consider.
- Pricing
Look at the cost of the answering service for law firms compared to what they offer. Do the services align with your needs, and are the prices within your budget?
- Features
Each legal answering service offers different services and features. Create a list of the features you need from an answering service and determine which service offers them.
- Customization
A good answering service will allow you to customize your options to make the transition to an answering service seamless. Some law firms have different needs than others, and the option to customize can be essential.
- Training – Inquire about the type of training and support a virtual receptionist company offers their receptionists. What makes them qualified to answer phones for a law firm?
- Types of calls – Ensure the answering service takes calls 24/7 and handles calls within the nature you receive, including urgent calls with messages that must be delivered immediately.
- Routing – Determine how the answering service routes calls. Do they text messages, forward calls, or use another method?
- Greeting – Ensure the answering service you consider offers a personalized greeting that makes callers feel welcome, no matter the time of day they call.
- Appointment scheduling – Taking the burden of appointment scheduling off your staff makes them more efficient and ensures you set more appointments because virtual receptionists focus on this task.
How to Implement an Answering Service in Your Law Firm
Implementing an answering service in your law firm is simple with these steps.
First, choose a provider and plan, as each legal answering service offers different plans and features. Then, decide which service suits your firm's needs the most.
Determine when to sign up and take advantage of any free trials to help you determine if the answering service is right for you.
Make any necessary customizations so your clients can seamlessly transition with the answering service taking their calls.
Grow your business with Easybee
An answering service for law firms is the key to growing your business and giving your clients the attention they deserve. Answering calls is essential to any business, but it can get overwhelming for lawyers.
Allowing an answering service to take the calls frees up your time, grows your business, and makes your clients happy. Everyone gets what they need, and you increase client connections by simply letting a virtual receptionist answer your phone.
If you’re ready to see how a virtual receptionist service can help your business, contact Easybee today. We offer a free 15-day trial, so you can try our services and see how they can benefit your law firm. So contact us today to learn more!
