Small business owners almost have a disadvantage compared to large business owners. You have fewer employees to handle all the tasks a successful business requires and less money to go around too.
This can often mean letting some tasks go, which is never good for your customers. Outsourcing crucial services can mean the difference between a successful and mediocre business or keeping customers and losing them.
Here are the top reasons to outsource for your small business.
When you or your employees have to do everything, it’s nearly impossible to stay productive and profitable. No one can do everything, which means certain areas of your business must suffer. When you outsource certain services, your employees can focus where you need them to while knowing you aren’t sacrificing other areas of your business.
Taking on new employees costs a lot of money. According to SHRM, the cost (including labor hours) is around $4,425 to onboard one new employee. Now what happens when that employee leaves after a few months? You’re back at square one.
When you outsource your services, you take advantage of a larger company’s economy of scale and skip the onboarding costs.
As the owner, you don’t want to get caught up in the daily grind of running your business. You’ll quickly lose focus on growing your business or trying new things. When you’re able to confidently outsource certain services, you can rest assured that your business is running smoothly while you can focus on areas of growth or customer retainment.
If you’re competing with the ‘big guys’, you need the same level of service they offer. A one- or two-person business, however, can’t come close to competing with a larger business without help.
Take customer service for example. If there are only a couple of you and you have customers in-store, online, and on the phone, you can get spread thin rather quickly. If instead, you had a call-service handling your inbound calls whether to handle technology issues, customer service questions, or something else, you can focus on your in-person clients while knowing that the clients online and on the phone are getting the same level of care.
If you run a small business, consider outsourcing your call center. You’ll get the expert services of a company like Easybee which employs only the highest quality receptionists to answer your calls with professionalism.
You’ll be able to control your company’s branding, know that your clients are in good hands, and can focus on the other aspects of running your business so that you can reach the visions you have for growing your business even larger down the road.
If you’d like to learn more about how Easybee can help your business grow, contact us today or sign up for our free 14-day trial to see how we can help your business today!