Customer expectations have never been higher. The new digital era has created a significant need for immediate satisfaction that companies must address if they want to stay at the forefront of their respective industries.
This means that clients expect you and your team to be available at any time to answer their questions. And, of course, as the Head or CEO of a company —especially small and medium-sized ones— this may come at a price: to serve your customers at any time of the day, you may end up working at odd hours, like your lunch break, after hours, and even weekends.
But not picking up the phone is not an option: valuable leads may come at any time, and you need to be there to leverage them.
So, now that being available 24x7x365 is a must, how can you serve your customers while keeping a healthy work-life balance? Let’s explore some tips to help you ensure you don’t miss your well-deserved time off.
How to serve your customers without losing your time off
You can apply many different methods to provide 24x7x365 assistance to your customers without losing your days off, which are essential for your mental and physical health.
- Provide real-time assistance. You can add a live chat to your website that automatically forwards any messages to your representatives, who should be ready to help customers any day and at any time.
- Implement chatbots. Suppose you don’t want to hire a team of representatives to look after your clients' needs. In that case, you can offer assistance via a chatbot that provides answers in real time and qualifies visitors into leads, collecting their information for future purposes.
- Automate bookings and meeting appointments. You can set up an automated system to allow your customers to book a meeting or an appointment with you, improving productivity and streamlining follow-ups.
A cost-effective way to be available at any time
But, while helpful and efficient, these solutions involve a significant investment.
If you are not in a position to make such investment or you’d rather use those resources to grow other areas of your business, you can always count on Easybee.
With its virtual receptionist solutions, Easybee allows you to be available for your customers all the time without it getting in the way of your rest days and without the need to make structural investments. Our phone answering services are affordable for companies of all sizes and can significantly boost your client retention and loyalty.
Try our two-week free trial and discover the power of 24x7x365 customer service.
