Picture how many calls you get per day. Now picture how many new clients to capitalize on per day.
Now, I know not all calls you get are from potential clients, but think of those that are and
how they may go unanswered because you are handling those that are not. Have you found yourself missing out on opportunities because you are juggling other tasks?
If so, consider a Virtual Answering Service. A virtual receptionist is more than just another voice answering for your phone. They can be one of the most effective ways to convert first-time callers into loyal customers.
Today, we will review 5 ways that virtual receptionists turn calls into customers.
They are available 24/7
The easiest way to miss out on an opportunity that is arriving via a phone
call is by not answering it. It is that simple. Someone is interested in your
goods or services.
That someone calls your phone. Their call goes to voicemail. They
hang up and call the next person down the Google search. Over 70% of callers
that go to voicemail do not leave a voicemail. These are all callers that
will not be turning into customers. By having a virtual receptionist,
you ensure your calls are answered 24/7 and that, in
turn, will help you turn more calls into customers.
They will answer quicker than your competition
Remember what we mentioned before about people calling the next
service provider down the Google search? With the speed of information
today, we all expect immediacy when looking to solve an issue. A virtual
receptionist service has several live operators available at all times. This
ensures that calls are answered promptly. If someone calls your office
and they do not get some sort of commitment or resolution from your end,
they will still call the next company down the list. Virtual receptionist
services can schedule appointments, process orders, do light intakes,
process leads, and more. This will help your caller feel committed to your
company and will likely deter him or her from calling the next person
down the line.
They are trained professionals when it comes to phone answering
Often we see companies trying to solve the immediacy of the call
answering by setting call groups and having calls ring to all members of
the team. These teams are often composed of field personnel, or
accountants, or other professionals that are just not trained like a virtual
receptionist to provide a quick solution. Sometimes you may even answer
the call and have something else on your plate. At that particular moment,
perhaps you were not the best person to handle a call from a potential
client. A virtual receptionist is a skilled professional that is always ready to
handle a call. This makes them the best person to process calls from
potential clients at all times.
They follow specific, goal-driven scripts
Some may refute our previous point by saying that the virtual receptionist
is also answering calls for other clients, and that they may not be
prepared to answer calls for your specific company. But they are. Virtual
receptionist operators follow specific scripts with goals laid out. Is the goal
to collect a lead? To perform light intake? To schedule the person?
The virtual receptionist will know and will get it done. It is then up to you to
close the sale with the information collected by the operator. But the
groundwork is done. And what a fine groundwork that was!
They are primed with top technology to cater to your caller’s needs
Want to know more about the scripts? They are interactive, they are unique and they are built with top user experience so operators do not miss even the smallest detail. Are you running a promotion? That can be built in. Do you have an assortment of services and products? Yes, that can be included. Do you have different salespeople based on the different services and products? Not a problem, the script allows for operators to contact each salesperson depending on the topic of the call.
Start turning more calls into customers with Easybee’s virtual receptionists. If you are not convinced, Easybee has a 2 week free trial that is commitment free. During the 2 week trial, you can set up your account as a normal customer and see for yourself how operators swiftly convert your calls into more customers.