There are a lot of phone answering service solutions and there are not two of them alike. As a virtual receptionist solution can service several industries, they start developing areas of strength that develop them into a niche company. Some answering services will go the extra mile, others tend to keep things simple. Where does Easybee lie and why do our clients think we are the best service out there? Let’s look at three main features:
Cost-Effective
If you look at our pricing page and compare us to our competition, you will think there is something wrong. Our price per minute hovers between $0.95 and $1.15, while our competitors pricing is roughly two times our price. How can we do this? The secret is in our labor force. The majority of our operators are based out of El Salvador, Central America. This does not mean our quality is lower. On the contrary, El Salvador is known as a thriving outsourcing destination thanks to its proximity to the US and it’s population’s affinity to American culture. Google, Amazon, Sony, and major banks and insurance companies trust us with tier 2 and tier 3 customer service. Out of 9 million Salvadorans in the world, 3 million reside in the US. All this provides for a vibrant service-oriented culture with all the necessary skills to deliver excellent communication experiences at a fraction of the price!
Fully Bilingual
For the same reason to why our costs are so low, we are able to provide a fully bilingual service. While other answering service providers identify themselves as “bilingual” because they have 1 Spanish speaker for every 10 operators, every operator we staff is fully proficient in both English and Spanish. This allows us to help your business tap into a bigger market by having an answering service that can handle both English and Spanish speaking leads. On top of answering your calls, we can even stay on the line and help with quick interpretation!
Outbound Calling
A lot of the times we will take a message and relay it to you. You will read it and realize that this is perhaps a quick answer that may steal away half an hour of your day as you get the caller on the line, build rapport, answer it, and likely have to answer five more questions. Unlike most of our competitors, at Easybee, we are willing to place calls on your behalf. Some restrictions apply but we can return a call to any of your callers and relay that quick information that you shared with us in a 1 minute email.
Aside from these features, Easybee is an answering service that tends businesses across a variety of industries. We are heavily staffed with administrative personnel and operation supervisors as we believe in investing on the continuous learning of human capital and teamwork.
If you are looking for an answering service solution that is flexible, responsive, and conveniently priced, look no further than Easybee Answering Services. Our reputation across validated review platforms like TrustPilot and Clutch are a testament to the millions of calls we have processed and hundreds of satisfied customers that have used our answering service.
