Just like virtually every other aspect of American society, the Coronavirus pandemic has reshaped the United States legal industry. Though the deployment of vaccines have returned some sense of normalcy to life, some of the effects generated from the pandemic are far from over and other changes might be here to stay.
Law firms across different sectors lived the pandemic differently. However, law firms that weathered the storm better than others tend to share a few common denominators that might be good to implement in your firm if you haven’t already. Read along to discover some of the practices that have allowed Law Firms to not only survive, but thrive, during the Coronavirus pandemic.
Your law firm is a law-firm. Yes, it is important to have a strong legal team that effectively solves your client’s legal issues. Nonetheless, it is important that you law firm must be run as a business. Having an operations team or designating operational responsibilities to different people in your team, is important when it comes to shifting gears to adapt to the new normal. As shelter in place notices were put in effect, someone had to coordinate people and deploy the necessary tools to maintain the collaborative environment needed to work.
As everyone was working from home, knowing which tools to deploy and how to make use of them effectively, became a deciding factor on law firm’s success. Law firms that had a virtual receptionist solution that could capture lead and schedule virtual consultations were several steps ahead when it came to keeping the potential client pipeline going. Complementing that with managing your clients digitally using a legal-CRM was the recipe to stay ahead in the legal industry competitive landscape.
A volatile market, rising unemployment, migration, and a troubled economy are just catalysts for situations where legal counsel is necessary. Knowing how to seize these opportunities and maintaining capacity to do so is important to any law firm looking to thrive during a crisis.
If you too are looking to stay ahead and advance technologically, a virtual receptionist service like Easybee, can go a long way. Easybee’s bilingual virtual receptionist will manage all the important calls and offer clients with best-quality service they need whether they speak English or Spanish. Want to know more about how to develop your brand with Easybee?