Useful hacks
The Importance of Listening to Your Customers
To promote a strong customer service culture in your business, you must promote the importance of listening to your customers.
7 Tips for Strengthening Customer Communication.
Moises Hasbun
Apr 12, 2021
As technology levels the playing field for several companies, customer service becomes one of the key determinants of a business’s success. Groove HQ reports that 84% of organizations actively working to improve customer service report an increase in revenue. As the great customer service arms race takes effect, have you asked yourself what are you currently doing to improve your customer service?
Strong customer service derives from strengthening customer communication. Here are 7 tips we believe you may find effective:
1. Humanize Interactions
While artificial intelligence may be impressive and taking huge leaps in its application to customer service, people are still drawn to human interactions thanks to their empathy and efficacy. People want to talk to businesses that they can assimilate to, and often robots make that job hard.
2. Understand Your Customer’s Preferred Medium
The RingCentral’s Customer Communications Review stated that the phone is the preferred method of communication for people over the age of 56 and even 22% of millennials and Gen-Z youngsters prefer to use the phone over email and text when contacting a business.
3. Avoid Scripted Answers
Humans crave connection. Each person wants to be treated as an individual and not just another customer. Customer service personnel need to know how to read a caller through the phone and respond to what they seem to like whenever servicing their call.
4. Be Available
According to Forbes, over 70% of people that go to voicemail will choose not to leave a message. A virtual receptionist service can ensure your calls are answered 24/7/365. Your clients will appreciate knowing that your business is always open for business.
5. Follow Up Quickly and Effectively
Whenever you get a message from a client, make sure that when you contact them back you are reaching out with a solution. Clients are put off whenever they have to wait long for resolutions that they expect should be ready quick.
6. Use Positive Language
Using positive language helps remove stress from complaints. For example, instead of saying “do not follow the A procedure” say “you want to follow the B procedure.”
7. Empathize with Your Customers
Be open for feedback. Let them know you are interested in continual improvement and be ready to understand what they need and actively work on their recommendations.
Conclusion
For any business looking to improve their customer communication, a virtual receptionist solution is a great tool. Virtual receptionist service have proven to be the most cost effective solution for phone call answering. Taking the help of a virtual receptionist service can improve customer experience better than the previous one, reducing your overhead, and capitalizing on existing client opportunities followed by an increase in profits of the business.
If you too are looking for a virtual receptionist for your business then, consider Easybee’s virtual answering services. Easybee’s phone call answering service focuses on high quality call handling for all industries and will manage all the important calls and offer clients with best-quality service they need. Want to know more about how to develop your brand with Easybee?