Why Virtual Receptionists are a Cost Effective Solution for Handling Incoming Calls

Are you a business that never has enough hands on deck for handling incoming calls? Does the thought of hiring a full-time receptionist create more stress than it's worth and it is too costly for you?

Virtual receptionists provide all the benefits of having an extra set (or sets) of hands with the best quality support at a low and affordable cost to handle all your incoming calls. You may think that adding the cost of a virtual receptionist service to your business is not what you need. It may seem counter intuitive to add what seems like a luxury to a business where you are trying to maximize profits. However, the opportunity cost is typically hidden.

Opportunity cost can manifest most typically in lost opportunities from not answering a call. This is why virtual receptionists are so helpful. And, compared to your traditional in-house receptionist, they can be a steal when it comes adding overhead to offset the cost of opportunities lost.

Virtual   Receptionists   are   not   only   a   cost-effective   solution,   but   you   can   ensure   that   each customer interaction meets your desired standards.

With interactive scripting technology, each script can be built to fit your company’s needs so that operators sound like an extension of your firm when processing calls. Your clients and potential clients will not know the difference. And you will get to enjoy a lot more time to focus on revenue producing activities.

Let us look at the full scope of why Virtual Receptionists are a cost effective solution to your business.

They can be hired for a fraction of the price of a full time employee

If you are looking for an extra set of hands for manning the phones, an in-house receptionist may cost you north of $35,000 per year. And, on top of that, you need to factor in recruiting costs, training costs, office infrastructure, payroll liabilities, and more. Comparatively, the most popular virtual receptionist packages range between $129 and $299 and answer your phones 24/7/365.

Virtual receptionists are available 24/7 which means that your customers will always be able to get through to someone. Unlike a traditional office staff, and even yourself, the virtual answering service as a whole will never call in sick, will never go on vacation, and will always be at their desk. This 24/7/365 availability proves helpful when capitalizing on that opportunity cost we discussed earlier. With current technology, people now expect to get their issues solved at virtually any time of day. Having a virtual receptionist can help you capitalize on those opportunities.

Virtual receptionists can be trained to handle any type of call, so you can be sure that your customers will have a positive experience. A good virtual receptionist company will have scripts that adapt to your needs and that have clear goals in mind. Lots of companies trust virtual receptionist companies to help with lead capturing and process ordering. Think about how much you are paying in marketing.

Have you calculated your average cost per lead? Often times these costs can be in the $100s or $200s.  A call processed by an answering service can probably run you around $1-$3. So if you choose to not pay that extra $1 or $3 you may be losing out on a lead you already paid hundreds of dollars for and, what is worse, all the potential client lifetime value from that client you missed.

If you are looking for a cost-effective solution while still taking care of your outstanding customer service and experience

contact Easybee’s Virtual Answering Service to acquire your 15-day trial at Easybee, virtual receptionist are trained to deliver. We have some of the best operator to call volume ratio to ensure that there are always enough operators available to answer calls promptly. All while keeping the costs of services down to ensure you make the most out of your investment.