Business growth

3 Skills Virtual Receptionists Should Have Besides Answering Calls

Anyone can answer phones, but it takes a skilled professional to be a successful virtual receptionist

As a busy business owner, you don’t just want someone answering your phones; you want someone that can be another set of eyes and ears for your customers. So it should be someone that can handle any type of phone call that comes in, turning callers into customers.

Virtual receptionists are a key component of any business, and they are there to do more than pick up the phone and take messages.

 

Here are three skills your virtual receptionist should have

Ablility to Multi-Task

Virtual receptionists have a lot of tasks to handle, and if they can’t multi-task, they won’t be able to provide the level of customer service you require. 

The point of having a virtual receptionist is to ensure your customers don’t sit on hold. This means they must be able to tackle their tasks and get to the phone within a ring or two. The right virtual receptionist will never let a phone ring too long to the point that the customer gives up.

Great Communication Skills

It goes without saying that a receptionist must be great at communicating to answer phones. But, because you don’t want just someone taking messages, you want someone who can talk to your customers, answer their questions, and get the sale. You need someone who can easily talk to customers, listen to their needs and address them.

Virtual receptionists should be able to communicate their point, be empathetic to customers, and help customers understand how you’re helping them.

Top-Notch Problem Solving Skills

It’s no secret that a big part of customer service is being able to solve problems. Customers will call with problems more often than to place an order. Your virtual receptionists must be able to handle all types of customer calls, including angry, frustrated, and disappointed customers.

Business owners should be able to rely on the virtual receptionist to manage the problem and keep the customer happy. While you will give them the options they can provide customers, virtual receptionists must be able to think on their feet and react to situations as they occur.

 

Final Thoughts

If you’re hiring a virtual receptionist for your business, you serve someone who can handle your customers with ease. Think of it as an extension of your employees, who are outside contractors

It can be scary to outsource your business to someone else, but when you trust Easybee with your calls, your customers will have the attention they deserve.

Our receptionists are continually trained to handle calls in any situation, and we monitor our receptionists to ensure all calls are handled on time and the way you want.

If you’re ready to see what a virtual receptionist can do for your company, click here to learn more about our 2-week free trial.

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