When we talk about the benefits of an answering service for a business, the list is extense. However, the best way to convey the benefits of an answering service is through a case study. Today, we examine one of our clients, a successful law firm based in Georgia. A law firm is a prime example of how an answering service can be an essential tool to tackle everyday tasks. When we asked this law firm about the improvements our services have provided, they were eager to bring up a variety of relevant benefits that can be applied to other law firms and businesses looking to find more time and not miss calls.
Time management and resources
A virtual receptionist does more than just taking care of the basics of reception and messaging services for your business. When we look closely, and as our client pointed out, it can help you filter and identify the actual time and resources spent on billable and non-billable tasks. For example, any time you take an unscheduled call from a current client that develops into a 15-minute unbilled conversation, you are chipping away at your billable time of the day. Your answering service can guarantee and separate the time spent on what’s most important in running your business and what takes away from your efficiency.
It’s all in the details!
A message’s structure may be simple at first glance: a name, a number, a few sentences, and we’re good to go. In a way, this indeed makes logical sense, in its simplicity. However, as a detailed service, we are committed to making sure these messages are not mere names in a sea of calls. Detailed messages and reasonings for a call make an enormous difference in the efficacy in which you provide services. Noting a caller’s urgency, or tone, or details as to what went on in an ongoing case allows you to make the best decision when following up with them. As our client expresses: “I now have better knowledge of what went on whenever someone calls.”
Filtering and prioritizing
A simple yet very important element of an answering services’ duties is effectively identifying which calls and messages you wish to receive directly. Our client has expressed how important it is to prioritize the information that is received by identifying the types of calls received such as potential and current clients, as well as judges or other attorneys. While our client receives north of 20 calls per day, she designates breaks in the day to provide follow ups. As she gets detailed and clear messages, she can prioritize who she wants to reach back first. This important step makes a difference in the way you reply to messages and calls, being able to handle your time about what is more pertinent. Every call is important, and we make sure this statement is true, by filtering your and your client’s needs. Yet every attorney knows some calls are more urgent than others, and we want to be at the forefront of aiding you make that decision. Whether that be connecting calls, scheduling follow-ups, processing payments, or simply ensuring comfort in a conversation with a frustrated client, we can help you screen your calls, benefiting your time management and priorities.
Just like our clients, you too can experience the benefits of having and answering like Easybee. We invite you to become a part of this journey and explore the different benefits our service can provide to you by signing up to our 2-week free trial. During your trial, you can keep learning about all the help an answering service can provide while instantly reaping the benefits of a more efficient use of your time.
