Traditionally, hiring a receptionist was a great way to ensure success of a small business, after all they act as the face and voice of your business. But today with the world going digital, people nowadays prefer shopping online, and having a virtual receptionist in such a scenario can help you get an upper edge over your competition.
Listed hereunder are five ways that how virtual receptionist can help small businesses grow in this cut-throat competition:
1. Extend Business Hours
Having a virtual receptionist can not only help you effectively respond to your customers’ queries, it can also prove to be great in extending your business hours. By using virtual receptionist, you can virtually operate from 8 am to 10 pm EST, knowing that someone will always be available to answer your business calls.
2. Professional Appearance
Almost no one likes to wait on the phone. With a virtual receptionist at your end, your customers can easily reach out to your small business, without any hassle. A virtual receptionist generally answers the call within three rings ensuring your small business appear far more professional.
3. Keeps Costs Down
A virtual receptionist excludes the need of hiring specific individuals for answering your customer calls, allowing you to effectively reduce your business cost. As per the industry experts, a virtual receptionist helps you save more than 60% compared to in-house receptionist.
4. Superb Customer Service
Customer service can make or break your business. Herein, a virtual receptionist can work wonders in transforming your customers’ experience by providing them valuable assistance, regardless of when they called.
5. Remote Working
A virtual receptionist is great for small businesses who don’t have physical office space. With a virtual receptionist at your assistance, you can easily answer to your customers’ calls at all times of the day, while operating your business from your comfort zone.
So if you are looking to scale up your answering service and planning to go with virtual receptionist, Easybee is your right partner. Get in touch with them today for the best and affordable live virtual receptionist service!