The New Kind Law Office Receptionist Your Firm Needs

The Coronavirus pandemic has changed the rules of the game. Everyone that was thinking that they could get away without going digital and remote has been forced to innovate or die. What remained of the mail turned into email, meetings turned into zoom calls, and office phone calls started taking place at home. Considering this, have you asked yourself how you can capitalize on these changes?

The law firm receptionist or law office receptionist has been a quintessential team member of any law practice looking to provide excellent customer service and avoid losing out on potential clients. However, as the remote work is taking over, law firm receptionists are being forced to go home and the value they generate to law firms has decreased while their costs remain high.

To mitigate this, virtual receptionists for law firms have become an excellent solution for the modern law professional. A legal virtual receptionist can ensure you do not miss out on new leads, your clients are taken care of with great customer service, and even get a hand with administrative tasks like scheduling callers or confirming appointments.

Virtual Receptionists Vs. In-House Receptionist

• Availability: An In-House receptionist is a one man show. If they step away from their desk, they can miss out on a call. Their availability is also limited to a normal work shift. A legal virtual receptionist, on the other hand, is comprised of a team of highly trained professionals that are available 24/7/365. They can even handle calls simultaneously!
  
• Technology: Implementing the virtual PBX solution that caters to a law firm so that your receptionist can answer your calls from home can be expensive. Virtual receptionist and answering services already have the best technology available to safely handle incoming call traffic and route call to virtually any line you wish. People in your team can take calls directly on their office extensions or cellphones.
  
• Cost: An in-house receptionist can cost anywhere between $30,000 and $40,000. A legal virtual receptionist service may be available 24/7 but you only pay for what you use, hence their costs may be closer to $200 per month with some plans being as low as $69 per month.

For any law firm, a law office virtual receptionist is important it has proven more cost effective and efficient than the traditional receptionist alternative. Taking the help of a legal virtual receptionist service can improve customer experience better than the previous one, reducing your overhead, and capitalizing on existing client opportunities followed by an increase in profits of the business.

If you too are looking for a legal receptionist for your law firm then, consider Easybee’s virtual answering services. Easybee’s virtual receptionist focuses on providing services to the legal industry and will manage all the important calls and offer clients with best-quality service they need. Want to know more about how to develop your brand with Easybee?