The last thing your customers want when they call is to get voicemail or automated customer service. They want a live person to answer their call and help them. Creating that positive first impression is the best way to create loyal customers.
If your business is growing, you might think it’s impossible to answer the phone each time it rings. That’s where a live answering service can help.
What is a Live Answering Service?
A live answering service or virtual receptionist is an outsourced company that handles your phone calls. They can provide a variety of services, including answering the phone, scheduling appointments, answering questions, or tenant screening.
Each company can choose the services they need, tailoring their services to help their company grow.
The Benefits of a Live Answering Service
How can a live answering service help your company?
Here are a few ways.
Call Screening
Why waste time on calls that aren’t going anywhere or that require tasks an outsourced company can handle? With call screening, only the necessary appointments come to you while the customer service company handles the rest.
Stop Missing Calls
If you miss calls, there’s a good chance the callers will go to your competitors. Most people won’t leave a voicemail. They want a live person to handle their calls. Having a virtual receptionist available to answer the calls while you run your business means you don’t have to choose between what you are currently doing and answering calls.
Save Money
You might think paying a service to answer your calls costs more, but you can save money by outsourcing your customer service needs. For example, rather than hiring a full-time staff member and paying benefits, you can outsource your services to a virtual receptionist, paying only for the services you need.
Improve Customer Loyalty
Outsourcing your customer service calls can increase your customer loyalty. Customers who feel supported and heard by businesses will become loyal customers. On the other hand, if they constantly feel ignored or that it’s hard to get the answers they require, they could look elsewhere.
A Live Answering Service Provides the Flexibility you Need
If you’re tired of choosing between tasks or feeling like you ignore certain areas of your business, it’s time to get a live answering service. Knowing someone is handling your calls allows you peace of mind as you look at other areas of your business.
You’ll be more flexible to handle other tasks and grow your business without feeling like you have to do everything yourself or hire full-time staff and ruin your budget.
Final Thoughts
If you’re ready to improve your customer loyalty, it’s time to hire a live answering service. Give your customers the best first impression, so they feel confident you’ll handle their needs easily.
Whether you’re trying to grow your business or just can’t juggle everything yourself, let Easybee help you make the most of your business.
