A recent survey by Hiya has shown that Americans now answer less than 50% of the calls they receive. This is largely due to the fact that robocalls have increased 128% year over year. However, before you decide to cut your phone bill, you also need to know that 69% of calls from legitimate businesses are picked by callers, up 16% from the beginning of the year.
The RingCentral’s Customer Communications Review is the preferred method of communication for people over the age of 56 and even 22% of millennials and Gen-Z youngsters prefer to use the phone over email and text when contacting a business. What is more, an Invoca Survey found that, in the past month, 65% of people contacted a business by phone versus only 22% of people through social media.
What conclusions can we make of all this?
Business phone communication is far from dead.
Knowing this, as a business person, you must now figure out the best way to take care of your phone call answering. This is where a phone answering service shines. A virtual receptionist service for small business can handle all your incoming call traffic 24/7/365. They can also be an excellent alternative to screen your calls and prevent you from wasting your time with robocalls and spam. Apart from this, a virtual receptionist can do anything that a typical receptionist can. Virtual receptionists can aid in message taking, call routing, form filling, information gathering, even scheduling appointments and more.
Besides all that a phone call answering service can do, they are cost-friendly. Hiring an on-site receptionist can run you anywhere between $30,000 and $40,000 per year. Conversely, an answering service can take calls for your business starting with plans as low as $69 per month.
For any business, a virtual receptionist is important and has proven the most cost effective solution for phone call answering. Taking the help of a virtual receptionist service can improve customer experience better than the previous one, reducing your overhead, and capitalizing on existing client opportunities followed by an increase in profits of the business.
If you too are looking for a virtual receptionist for your business then, consider Easybee’s virtual answering services. Easybee’s phone call answering service focuses on high quality call handling for all industries and will manage all the important calls and offer clients with best-quality service they need. Want to know more about how to develop your brand with Easybee?
