Having an in-house staff member solely for answering calls is a luxury that few law firms can afford. Likewise, missing out on calls from potential and even current clients is a luxury that NO law firm can afford. Not answering the call for a potential client is missing out on a lead. Not answering the call for a current client makes it seem like you just do not care.
Fortunately, there are virtual receptionist services for lawyers. More and more law firms from all branches and sizes trust their call answering on a virtual receptionist service. Why? Let’s look at some important features these services provide for lawyers:
Screening
The key for any law firm is to maximize billable hours. It is likely that you are not accounting for time on the phone with current clients every time they ask for a case update. However, that phone interaction may be taking a chunk of time off your day or messing up your schedule. Having a virtual receptionist for lawyers can make sure that your current client calls are handled professionally without interrupting your day. You can get an instant message after the exchange and choose to follow up with the client at a more convenient time.
Never Miss A Call
It is pretty straight forward to think that in order to succeed in business you should not miss a call. We often do not realize what this means as we believe that this is why voicemail was invented. According to Forbes, over 70% of people prompted to leave a voicemail will choose not to. A potential client is more likely to end up working with your competitor than with your practice if they get your voicemail machine in the first call. A legal virtual receptionist can make sure that your potential clients go through a light intake process that will give you all the necessary knowledge for you to contact them back and get them started.
Scheduling
Highly productive people need a structured calendar to get the most out of their day. Successful small law firms and solo practitioners need structure to operate profitably. A good virtual receptionist solution can schedule your call backs and initial consultations so you can crunch your time and prioritize your tasks. What is more, nothing says commitment like an appointment being scheduled. Your potential clients will be more open to waiting for you if they have a consultation scheduled than just waiting for a call back from a voicemail they may or may not have left behind.
For any law firm, a virtual receptionist is important and has proven the most cost effective solution for phone call answering. Taking the help of a virtual receptionist service can improve customer experience better than the previous one, reducing your overhead, and capitalizing on existing client opportunities followed by an increase in profits of the business.
If you too are looking for a virtual receptionist for your law practice, consider Easybee’s virtual answering services for lawyers. Easybee’s phone call answering service focuses on high quality call handling for all industries and will manage all the important calls and offer clients with best-quality service they need. Want to know more about how to develop your brand with Easybee?
