Research indicates that 82% of customers expect an immediate response when contacting a business.
Virtual receptionists can help ensure quick response times, reducing the chances of missed opportunities or dissatisfied customers.
How an Answering Service Can Help Small Businesses Stay Connected
Moises Hasbun
Jun 22, 2023
Are you a small business owner? Staying connected with your customers is the key to customer retention and your bottom line. But how do you ensure you're always available to answer their calls and inquiries?
Customer Connectivity is Essential
For customers to feel appreciated, you must build relationships with them. Staying connected is the best way to help your business grow and succeed. Customers want to feel appreciated and like you care about each of them, so staying connected is essential.
Challenges Small Businesses Face
Small businesses have fewer resources, which is a significant challenge. They often have limited staff, which makes answering calls and inquiries difficult. Not being able to answer calls live, sending customers to voicemail, and not providing timely responses can reduce customer retention, reducing your profits.
But, because small businesses have limited funds, they often can't afford to expand their staff and have the resources to handle calls. So, what should they do without burning the candle at both ends?
The answer is often an answering service for small businesses.
How Answering Services Can Help Small Businesses Stay Connected
So how can an answering service for small businesses help? Here are five ways.
Answer calls and take messages
When you or your staff are busy, an answering service can answer calls and take messages.
This ensures you get the calls you need at the right time, providing customers with what they need.
Transfer calls and information
A professional answering service can immediately forward important messages or calls as necessary.
This may include urgent messages or calls from critical clients. Getting customers the answers they need fast can ensure customer satisfaction.
24/7 Support
You can't be available around the clock to answer customer calls, or you'll burn out. However, an answering service for small businesses can answer your calls around the clock, all year long.
The Benefits of Outsourcing Calls for Small Businesses
Outsourcing calls for small businesses has many benefits, including the following.
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Stay connected with customers
Having a dedicated team available to answer your calls 24/7 ensures customers get the answers they need. Whether the answering service takes messages, forwards calls, or schedules appointments, customers will know they're in good hands.
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Increase productivity
When staff (or yourself) isn't bogged down with phone calls interrupting their day, everyone can be more productive. This provides you and your staff more time to focus on marketing and sales, growing your bottom line.
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Save money
When you can lower your overhead and hire fewer staff members but know your calls are handled, you'll save money and have peace of mind. In addition, you don't have to worry about salaries, insurance, benefits, or expensive office equipment when outsourcing.
Stay Connected and Succeed with Easybee
An answering service for small businesses is the key to customer satisfaction and retention. Connecting with your customers is vital if you want to stay in business. If you’re ready to see how an answering service can help you, contact Easybee today for your free 15-day trial.