Business growth

How Should I Forward My Office Phone to an Answering Service?

Effective communication is crucial for success. One aspect of communication that businesses often overlook is managing incoming calls efficiently. Many businesses opt to use answering services to handle their calls professionally, especially during busy periods or outside regular office hours. However, setting up call forwarding to an answering service requires careful consideration and planning to ensure seamless operations.

Understanding Call Forwarding

Call-forwarding is a telecommunications feature that allows incoming calls to be redirected to another destination. This destination could be another phone number, voicemail, or, in this case, an answering service. By implementing call forwarding, businesses can ensure that all calls are promptly answered, even when they are unable to do so themselves.


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Why Use an Answering Service?

Answering services offer a range of benefits for businesses of all sizes. Firstly, they provide a professional image by ensuring that every call is answered promptly and courteously. This can help businesses make a positive impression on their customers and clients, fostering trust and loyalty.

Additionally, answering services can improve operational efficiency by relieving staff of the burden of answering calls. This allows employees to focus on their core responsibilities without interruptions, leading to increased productivity.

Setting Up Call Forwarding with an Answering Service

To forward calls to an answering service, businesses must first obtain a dedicated 10-digit number from the answering service. This number will serve as the destination for all forwarded calls.

Once the number is obtained, businesses can proceed to set up call forwarding in their VoIP (Voice over Internet Protocol) systems. This may involve accessing the system's settings and configuring the call forwarding feature to redirect calls to the designated number provided by the answering service.

In some cases, businesses may need to contact their telephone service providers to facilitate call forwarding. Providers can assist in configuring the forwarding settings and ensuring that calls are routed correctly to the answering service.

Customizing Call Forwarding

Beyond the basic setup, businesses have the flexibility to customize their call forwarding settings according to their specific needs. This includes setting time parameters for call forwarding, such as during business hours, after-hours, or on weekends.

Businesses can also manage overflow calls by specifying conditions under which calls should be forwarded to the answering service. This ensures that no calls are missed during peak periods or when staff are unavailable to answer them.

Moreover, businesses can configure call forwarding to accommodate after-hours and weekend operations separately. By setting distinct forwarding rules for these periods, businesses can ensure that calls are handled appropriately based on the time of day and day of the week

Efficient Call Handling with Easybee Answering Services

Forwarding office phones to an answering service offers numerous benefits for businesses seeking to improve their communication processes. By following the steps outlined above and customizing call forwarding settings accordingly, businesses can ensure that every call is handled professionally and efficiently.

For businesses looking to streamline their call handling processes, Easybee Answering Services offers comprehensive solutions tailored to their needs. With Easybee, businesses can enjoy seamless call forwarding and professional call handling services, allowing them to focus on what matters most—growing their business. Contact us now at 305-447-7022 and enjoy our 2-week free trial.

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