Virtual receptionists can be one of the best ways to make your company productive and even increase your bottom line. However, people believe many myths about virtual receptionists and how they work that stop most people from using one.
We’re here to debunk these top myths and help you understand the truth about how they work, especially at Easybee.
Myth: Hiring a Virtual Receptionist Makes Communication More Difficult
Truth: When you work with the right virtual receptionist company, you have a company that understands your business and how to handle your calls. They ensure you don’t miss any important calls and get all messages immediately. In addition, they can route your calls the way you need them or get your customers the answers they need.
You aren’t putting customers on hold any longer or sending them to voicemail. Instead, they talk to a live person each time they call, which can help retain your customer base. If anything, virtual receptionists can save the communication between you and your customers.
Myth: All Receptionists must be Full-Time
Truth:There’s a reason they are called ‘virtual’ receptionists. They work virtually – and on contract. You can hire one on an as-needed basis, part-time, or however you need. They don’t have to be in your office, either. They can work anywhere in the world and give your customers the attention they need.
The difference is you don’t have to worry about paying company benefits or a salary. You only pay for the services you need. For example, your company could save thousands of dollars a year in salary plus benefits by contracting out your receptionist needs.
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Myth: Anyone can be a Virtual Receptionist
Truth: It takes special skill to be a virtual receptionist. Like the receptionists at Easybee, a virtual receptionist must be an active listener, have empathy, understand computers, and be able to multi-task.
Sure, anyone can answer a phone, but if they don’t know how to take proper messages, get the message across promptly, and problem-solve, they wouldn’t make it as a receptionist in person or virtually. At Easybee, we only hire the highest quality receptionists that can do the job right.
Myth: Virtual Assistants are only for Large Companies
Truth: All companies need someone manning the phones. In fact, small businesses need virtual help more than large businesses because they have less capital. Small companies have more to lose if they miss phone calls or constantly send callers to voicemail.
If you’ve thought about using a virtual receptionist but stopped because of the myths, it’s time to learn about Easybee. Our virtual receptionists take accurate messages, help your customers with their needs, and ensure all messages are communicated immediately.
Final Thoughts
Each of our receptionists is thoroughly trained and understands how to handle each client. They are active listeners, can type fast, and can multi-task. When you enlist the services of Easybee receptionists, you’re sure to give your customers top-of-the-line service that ensures you keep your customer base.
Try Easybee Answering Services for free through our 2 week free trial.
