The Importance of an Excellent Telephone Manner

How you handle your company's calls is just as important as how you deal with your customers in person. If customers don't feel like they are important to you over the phone, they will quickly go to your competitors.

Good customer service is vital to your business, no matter how you communicate with your customers. For example, if you can't answer your phones 24/7, then a good phone answering service could be the key to saving your business.

Here's why excellent telephone manners is so vital for your business.

Your Customers Want to Feel Comfortable

Everyone today is busy, so when customers take time out of their day to call your business, they want to feel comfortable talking to you. If you've ever called a company only to feel like you were bothering the person on the other end of the phone, you know how uncomfortable it can feel. 

Don't let your customers feel that way. From the moment you answer the phone, you should have a friendly tone and a welcoming message, so your customers want to talk to you.

Your Customers Want to Feel Heard

When customers call your business, they do so because they have a question or concern. They won't feel heard or important if they feel rushed or like you're doing ten other tasks while talking to them.

Good customer service means you give your customers 100% of your attention when you answer the phone. If you can't do that because you're spread too thin, then a virtual receptionist could be the perfect answer to your problems.

Having someone dedicated to talking to your customers without distractions can be just what your customers want.

Your Customers Want Answers to their Questions

If you're distracted when you answer the phone, you may not hear what your customers ask of you. In addition, they could easily get frustrated and go elsewhere if you don't answer their questions correctly or miss what they said.

The same is true if your customers receive your voicemail rather than a live person answering the phone. They may hang up, not leave a message and instead go to your competitors because they didn't get what they needed from you.

Final Thoughts

Let Easybee show you how well we can handle your calls if you're looking for a top-notch virtual receptionist. Our receptionists are dedicated to the companies they answer phones for, so you never have to worry if you're providing your customers with good customer service.

Your customers will have their calls answered 24/7, get directed to the right place when they have questions, and always feel like an important part of your business. There's no room for subpar customer service today. If you can't provide your customers with what they want, many other competitors are willing to take your customers from you.

Don't let that happen to you – contact Easybee for your consultation today to see how we can help!