The Importance of Listening to Your Customers

As services and products become more niche and complex, the saying “the customer is always right” is easily refutable. As business owners, we know that there are certain things that the customer is plainly not right about.

Nonetheless, as our goods and services become more complex, we often forget positive business practices, particularly in the customer service department, that really set our business apart from the competition. In this department, more often than not, the customer *is* always right.

Listening is Your Most Powerful Tool

To promote a strong customer service culture in your business, you must promote the importance of listening to your customers.

Good customer service starts with good listening. And good listening, starts with being available o lend an ear to your customers. Emails, texts, and calls in which a customer is seeking help or expressing their content or discontent with the business must be tended to as soon as possible. A speedy response denotes that you care.

Unlike emails and texts, calls are more tricky. While you can take a bit longer in answering an email and a text, a caller that is calling you will likely expect you to pick up so they can voice their concern or situation in real time with a business representative. Good customer service here starts with picking up the phone and avoiding sending your clients to voicemail. But how can you make that happen as calls come in 24/7 and sometimes simultaneously? The answer lies with a trustworthy virtual receptionist service.

A service like Easybee Answering Services can ensure all your calls are answered and that your callers are treated with respect and professionalism. Operators at Easybee are trained to be empathetic and caring. They know how to de-escalate a situation to more adequately set the stage for you to assist your clients that may have issues. All Easybee operators are taught active listening because we believe listening to clients is important to make a business thrive.

As you work on your more complex tasks, you can trust an Easybee operator to handle your incoming calls and collect a phenomenal message. Your callers will feel like they are reaching a business representative that is eager to help. This will put them at ease as you receive a message from our representative that explains the situation. It is now up to you to work on a solution for them and reach out to marvel them with your effective customer service.

In matters of customer service, it is always important to listen to your clients. We understand you may not always have “an ear” available for them. This is where a virtual receptionist service, like Easybee, becomes an important tool to your business. Take your business to the next level with Easybee. Your clients will appreciate it! Try Easybee Answering Services for free through our 2 week free trial.