Small business owners usually do all the work. They wear many hats, from managing employees to handling finances and operations. Outsourcing phone answering to a virtual answering service can take pressure off your shoulders and help you provide excellent customer service.
Check out the top reasons outsourcing is the number one support for small business owners, including saving time, improving customer happiness, and increasing revenue.
Save Time and Focus on your Core Business
As a small business owner, there are many tasks to do, and answering phones can get in the way. However, when you outsource phone answering to a virtual answering service like Easybee, you can focus on your core business functions, including sales, marketing, finances, and product development.
Taking answering phones off your plate can increase productivity, have better time management, save money, and have higher profits. In addition, you don’t have to worry about tasks such as appointment scheduling, order processing, and lead screening.
This frees up your time, allowing you to focus on the tasks only you can do to ensure your business runs optimally.
Improve Customer Satisfaction and Revenue
Customers today expect top-notch customer service. They want answers immediately and to reach the appropriate party when they have questions. As a small business owner, this can feel impossible. So how do you handle your necessary tasks and answer the phone?
With a virtual answering service, you get around-the-clock customer support, ensuring you don’t miss any calls, even if they come in after hours. This means your leads will have someone to talk to, as will your existing customers with questions.
At Easybee, our professionals can answer questions, schedule appointments, and even patch calls through to another number if it’s after business hours and you’re willing to take calls.
Provide Bilingual Support
In today’s international business world, bilingual receptionists are crucial to success. You can open your business up to the world and know that your customers have the help they need. Not only will they have a human answering the phones around the clock, but they can talk to someone in their native language, providing top-notch customer service.
This increases customer satisfaction and loyalty, eventually increasing revenue and growth.
Final Thoughts
The thought of outsourcing can be scary, especially for a small business owner. Trusting something as important as your phone calls to another company can feel like you’re giving up, but instead, you’re providing your business with an edge over the competition.
Outsourcing your phone calls ensures you have more time to focus on core business functions and can provide top-notch customer service when you talk to customers. This ensures you have happier customers, higher sales, and more and better leads because they will be qualified before they reach your phone.
If you’re ready to see how outsourcing your phone answering to a virtual answering service can help your business, contact us today. We offer a free 15-day trial to help you see how our company works and how we can help your business grow.
