Business growth
What Are the Elements for Customer Satisfaction
Customer satisfaction relies on your business answering phones promptly and providing customers with the answers they need.
At Easybee Answering Services, we take pride on the many aspects of the way we do business that differentiates us from our competition. Nonetheless, the biggest differentiator and the one we are most proud of is our location. Unlike most of the answering services in the industry, we handle our calls out of El Salvador, Central America. Several factors came in to play when we made the decision to work out of El Salvador, but our main goal was to provide a Cost-Effective solution for our clients at the same, or better, quality that they would get in the US Market. Six years and a solid growth track later, I can safely say that we made the right choice. Read along to find what our clients say about us as a cost-effective phone answering service company.
What our clients expect versus what they get
The first question potential clients ask us when they learn we are based out of El Salvador is: how is the operator’s English level? Since we use our own service, I like answering by pointing out that the person that picked up their call, and myself, are both based out of El Salvador and that the English level they experienced is what they can expect from all operators. The truth is, El Salvador as a country is very much intertwined with US culture. English has been part of the academic curriculum since the early 2000’s, we adopted the dollar as our main currency in 2001, and 1 in 3 Salvadorans in the world live in the US. This primed the country for a booming call center, outsourcing, and BPO industry which brought great salaries and benefits and promoted several Salvadorans to prepare themselves to provide top level quality.
In short, the hundreds of clients we have worked with and the over a million calls we process yearly attest to the quality we provide. Our clients know to expect top level quality for a considerably lower price than they would pay in the US market.
Reviews
A price point you can love
We work mainly with small companies and independent professionals. We understand how our clients are always in pursuit to provide a better-quality service to their clients, yet they must be careful to not go over budget. A phone answering service is a key ingredient to providing great customer service to your clients. Though sometimes, business owners may choose not to contract an answering service under the assumption that the service will be expensive. Recent increases to labor costs and the addition of extra services that do not bring in equivalent value have pushed industry prices through the roof. Some “leading” answering service solutions may be charging north of $2.50 per minute. At Easybee, our smallest plan is $1.38 per minute and, as you increase in volume, you can find yourself paying as little as $0.90 per minute. Knowing that our quality is just as good, you can see why more and more clients are choosing to work with Easybee Answering Services.
They say that the market is the best judge when it comes to gauging the success of a business. Six years of constant growth, word of mouth being our leading client acquisition channel, and reviews like the ones we just shared tell our story accurately. Clients love our quality and our price. If you are looking for a top quality answering service at a reasonable price, look no further than Easybee Answering Services.