Following up with your current and potential clients is one of the critical elements of the customer experience. If done correctly, it can show your existing clients you’re listening to them and are working to help them out, and it can motivate your potential customers to hire your services or purchase your products.

But a proper follow-up goes way beyond checking in with your clients. Since follow-up calls are more effective when you have all the necessary information, it all begins with high-quality message-taking.

Let’s find out why it’s essential to pay attention to every call and explore some tips to boost the efficiency of your follow-up calls.

Why does every call count?

You never know what’s waiting for you on the other end of the line. It might be one of your current customers trying to reach out to you to solve an issue or maybe a precious lead that you just can’t miss.

Picking up and tending to your customers’ needs can help you retain current customers and gain new ones, so every call counts.

Tips to follow up with your clients like a pro

1. Ask what’s the best way to follow up with them. First things first: you need to know your client’s preferred follow-up communication channel, so start by asking them if they are OK with a phone call or prefer an email.
2. Identify the next steps. Ask clarifying questions to identify your client’s needs and define the next steps you should take to make sure they are satisfied.
3. Ask as many questions as possible to get the full picture. To follow up correctly, you need all the relevant information about your client’s situation. So, ask questions to fill in the gaps.
4. Show them you’re listening to their concerns. By asking relevant questions and replying to them with valuable insights or relevant information, you can show them you understand their struggles and will work to solve them.
5. Get in touch as soon as possible. You don’t want to keep your clients waiting, especially prospects. So, once you have all the information you need to follow up, do it as soon as possible.
   
   

How to start a good follow-up

A good follow-up session begins with the initial client call, so it’s crucial to gather as much information as possible.

Easybee’s experienced team of virtual receptionists knows exactly which questions to ask and when. With our phone answering services, you’ll learn all the essential details you need to know to get back to your clients and have a successful follow-up call.

Try our two-week free trial, and don’t let any call pass you by.