The receptionist is the face of your company. It’s the first person your customers come into contact with when they call your company. Therefore, if you have a poorly trained receptionist answering the phone, it could be detrimental to your business.
You can only make a first impression once, so you must train your virtual receptionist to handle your calls well.
Receptionists Need Good Telephone Manners
Even though you can’t see your customers when they call, they still judge your business based on their first interaction with you. The right virtual receptionist will answer the phone professionally, know how to listen with intent, and help the customer politely.
Any rude mannerisms or unprofessional tactics could send customers elsewhere. The key is to treat them right from the start to increase your business.
Receptionists Must Communicate Well
Virtual receptionists need good written and verbal communication. They must be able to listen to the customer, determine what they need, and relay the message quickly. Unfortunately, there isn’t much time to process what a customer needs, or they risk scaring the customer away.
Virtual receptionists must be able to determine immediately what steps to take to help the customer on the other end of the line.
Receptionists Must be Organized
Virtual receptionists do many tasks at once. They must be able to multi-task and still know what’s happening around them. They can’t lose messages, mistype a message, or miss an important detail shared by the customer.
Your business relies on all receptionists’ efficiency and accuracy. Hiring only the best virtual receptionist could save your bottom line.
Competition is Fierce
Today, competition is fierce. If you don’t provide your customers with a good experience from the start of the phone call, you could lose them. There are a handful of companies waiting for customers to leave a business and come to theirs.
Don’t let that happen to you. Provide top-notch customer service from the start, so customers don’t feel like it’s important to go elsewhere.
You’ll Set More Appointments
With a properly trained virtual receptionist, you’ll be able to capture more appointments. They’ll know how to talk to your customers, get them to set an appointment, or at least get a message to the right person to help the customer quickly.
Final Thoughts
At Easybee, our receptionists are trained to put customer first. They understand how to make each customer happy in all industries and how to problem-solve when issues arise.
Also, they are multi-taskers, efficient, and great communicators. You don’t have to worry about losing messages, missing calls, or turning customers away because of a receptionist’s poor mannerisms.
We understand you only get one chance to make a first impression, and the Easybee receptionists are ready to give your customers the best experience they could ask for, from start to finish.
Boost your business with our services. Your clients will keep coming back!
Try Easybee Answering Services for free through our 2 week free trial.
