Leads are paramount to the growth and success of your business. But what happens when leads cannot call during regular business hours?

You lose the chance of converting them if you don’t answer the phone.

A virtual after-hours answering service can help. With someone always answering your phone even when you’re closed, you’ll increase your chances of converting leads to clients. 

What is a Virtual After-Hours Answering Service?

A virtual after-hours answering service answers your calls when you’re not open. If someone calls outside of business hours, the call is automatically redirected to the answering service, where a virtual receptionist will answer the call and handle it appropriately. 

You decide how you want after-hours leads handled, whether the receptionist takes a message or forwards the call to the appropriate party.

How an After-Hours Answering Service Captures More Leads

So how can an after-hours answering service increase your leads? Here are a few ways.

1. No more missed calls - When you’re not open, you don’t know how many calls you miss. Most leads won’t call back and will move on to the next company on their list. A virtual receptionist ensures they hear a human voice and immediately get the necessary answers.

2. Increase customer satisfaction - With a virtual receptionist answering the calls 24/7, your current and potential customers will appreciate the fast service. Knowing they can call anytime will make them more likely to call again in the future.

3. Increase leads captured - Having a human answer the phone 24/7 increases the chances of the caller converting to a client. Being able to patch the call through the appropriate party or having the receptionist provide the necessary answers until you are open again keeps the lead interested, increasing your lead capture rate.

4. Increase efficiency - Having a virtual receptionist during business hours and when you're closed ensures you and your employees can focus on your necessary tasks and not get interrupted while ensuring you don’t lose potential leads. 

How Easybee’s Virtual Receptionist Service can Help

At Easybee, we offer virtual receptionists who can help you capture more leads and increase business productivity. Here’s how.

1. Our dedicated team of professionals can answer your calls during and after business hours, ensuring you never miss a lead.

2. Virtual receptionists act like receptionists in your office, taking calls and answering questions so no calls go unanswered.

3. Our virtual receptionists can patch calls to the appropriate party during and after regular business hours.

4. We can send voice or text messages, depending on your preference. This ensures no leads get missed.

Final Thoughts

Easybee’s Virtual Answering Service helps you capture leads, increase customer service levels, and help your employees be more productive. With Easybee, you can ‘always be open for business.’

If you’re looking for a way to capture more leads, and provide excellent customer service, consider Easybee. We ensure all calls are answered 24/7, 365 days a year, so you never miss a lead again.

Contact us today to learn more!