2023 can be a great year for all businesses if you know how to increase your leads and conversions. To achieve this goal, it’s important to consider a referral marketing strategy. Word-of-mouth is one of the most powerful ways to grow your business, and it’s time to capitalize on it.
A referral marketing strategy encourages current clients to share their experiences with friends and family to get them to try your products and services.
So how do you make this happen?
The three top tips for the best referral marketing strategy in 2023
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Know the Right Time to Ask for Referrals
There’s a time and place to ask for referrals. For example, when a customer calls to complain about a problem, you don’t want to ask for a referral. Instead, it's a great time when they leave a positive review or portray their happiness to you.
Ask clients to refer your business when they are happy with your product or service. After they tell you about their happiness, explain how important word-of-mouth is to your business and how much you’d love it if they shared their experience with others.
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Provide Superior Customer Service
Don’t just provide the expected customer service; instead, go above and beyond. The idea is to blow your customers’ expectations out of the water. Then, when someone is surprised and pleased with the service they receive, they’re likely to talk about it with others.
Don’t just do the bare minimum; go that extra mile. Make your customers feel special, and many will do the same in return. When they feel great, they’ll want to share that feeling, which means spreading the word about your amazing service.
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Offer Referral Incentives
If you have room in your budget, offer your customers referral bonuses. Don’t put yourself in financial trouble to do it, but even a small incentive can be rewarding.
Some common options include coupons, discounts, promo codes, or exclusive offers or deals. Even if your offer doesn’t have to do with your business but is a $5 gift card to Starbucks – you’re buying them a cup of coffee, and they’ll appreciate it.
Final Thoughts
Every company has a different way of pleasing its clients. However, the bottom line is that you must go above and beyond for your clients. Tell them they are the most important part of your business and that their referrals mean the world to you.
At Easybee, we care about our client’s journeys and always try to go the extra mile. It’s time to start caring about your clients and their experience. Your hard work and dedication will pay off when your clients help increase your customer base.
Are you ready to grow your customer base? Let Easybee help you with our professional receptionist services that ensure your customers receive the best customer service in 2023. Contact us today.
