What Does a Virtual Receptionist At a Law Firm Do?

The last few decades have been a rollercoaster of technological developments that have reshaped the business landscape for all industries. The legal industry has certainly not been the exception. Email, texting, VOIP telephony, and legal CRM software, among others, have become a quintessential part of the management package of any law firm. Along with these technologies and the trend of remote working, several law firms are moving towards the use of a legal reception service to reduce the costs of having an in-house receptionist without sacrificing the human touch.

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Say you want to move along with industry leaders and are warming up to the idea of hiring a virtual receptionist for law firms. Do you know how they can help? Read along to find out:

  • Message Taking

    Most calls coming into your law firm might not be urgent but rather current clients providing or looking for updates to their cases. These kinds of calls can wait and can be solved by taking a message. A legal virtual receptionist service can take a detailed message while double checking the caller’s name and number so you can contact them back at a time more convenient to you.

  • Call Screening

    A key metric for any law firm should be the ratio of billable hours to the actual hours you are working. Taking calls that you cannot bill negatively impacts this ratio and thus your profitability. Having an answering service for lawyers can help you screen between calls that add value to your time versus calls that just waste your time.

  • Call Routing

    Small law firms are comprised of different people that may handle different stages of case management for clients. If a client is given three different numbers (i.e. one for the intake specialist, one for the paralegal, and one for the lawyer) they will be confused and will waste your team’s time as they play around looking for the right person to talk to. Having a virtual receptionist for lawyers can help you by routing callers to the person they are looking for.

  • Scheduling

    Time management is a key ingredient to success the legal industry. A great way to crunch time into blocks that suit your availability is by having your legal virtual receptionist schedule potential clients for initial consultations or current clients for call backs, just to name a few examples.

  • Light Intake

    Law firms that specialize in a particular area of law may not be open to take certain cases that do not align with their specialty. To know which cases will work best with your firm, you can have your law firm virtual receptionist ask basic questions as a light intake.

For any law firm, a virtual receptionist is important and has proven more cost effective and efficient than the traditional receptionist alternative. Taking the help of a legal virtual receptionist service can improve customer experience better than the previous one, reducing your overhead, and capitalizing on existing client opportunities followed by an increase in profits of the business.

If you too are looking for a legal receptionist for your business then, consider Easybee’s virtual answering services. Easybee’s virtual receptionist focuses on providing services to the legal industry and will manage all the important calls and offer clients with best-quality service they need. Want to know more about how to develop your brand with Easybee?

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