Business owners need to be one step ahead of the competition. With technology continually evolving, customers expect top-notch customer service and features like other businesses provide.
One area customers demand instant attention is order taking. You'll likely lose business if you aren’t available when a customer wants to place an order. Instead of risking that, you can outsource order taking operations to an answering service.
Having expert staff members ready to take orders around the clock could change your business’s profits for the better.
How Outsourcing Order Taking to an Answering Service Helps your Business
There are many ways outsourcing order taking can help your business. Here’s what you can expect.
Access to a Team of Professionals
Why let your customers wait to place their orders when you could have access to a team of professionals? Professional answering services employ receptionists who know how to take orders, handle customer inquiries, and close the sale.
Reduce Overhead Costs
You can reduce your overhead costs when you don’t need as many employees on staff to ensure orders are taken in a timely manner. Plus, you'll improve employee efficiency by not taxing your employees with order taking in addition to their other tasks.
Both of these benefits your bottom line. In other words, you’ll have greater profits because your employees can focus on their tasks with fewer distractions, and you won’t miss potential orders.
Greater Customer Service
When you outsource order taking, you have someone dedicated to answering phones and handling your orders. Compare that to a distracted employee who is in the middle of other tasks and is bothered by answering the phone, and you’ll see how your customers will get better attention.
With greater customer service comes greater profits. When customers are happy with your business, they are more likely to be loyal and continue ordering from you.
Services can be Customized and Scalable
No two businesses have the same needs, but outsourcing your order taking to a professional business means they’ll tailor their services to your company. You tell the answering service what you need, and they’ll provide it to your customers.
Whether you have a unique way of taking orders, customers have specific questions about your products, or you have other nuances, just let the answering service know, and the agents will adapt to your needs.
Final Thoughts
Business owners need to find ways to be more competitive today. Outsourcing order taking is just one way you can get the benefits you need. You'll never miss an order by providing 24/7 service to your customers, and you can rest assured that your employees are more productive and not being interrupted by the phone.
Easybee’s Answering Service is one way to outsource order taking, among other processes. Our professionals answer your phones, take orders, solve customer issues, and handle appointments.
If you’d like to learn more about how Easybee can help your business, try out our 15-day free trial and see for yourself how beneficial it can be.
