Maximizing efficiency is a critical component of any business’s success. The more efficient your business operations are, the higher your profits because you’ll save time and money. You’ll also be more productive, which leads to higher profits and less stress running your business.

A great way to streamline your business operations is by patching or routing incoming calls to the proper person or department. This eliminates the need for employees to stop what they’re doing to answer the phone.

Check out the benefits of call patching for business operations and how Easybee’s Virtual Answering Service can help.

Benefits of Call Patching

Call patching provides your business with many benefits, including:

• Save time and money - Call patching allows virtual receptionists to answer and route your calls. This allows your team more time to focus on their intended tasks without getting interrupted by the phone. Productivity levels will increase, and labor costs will decrease.

• Improve customer satisfaction - Customers want answers immediately. Call patching ensures the calls go to the proper person, immediately providing customers with the answers they need, leading to higher customer satisfaction.

• No time wasted on spam calls - Not all calls are legit, and can waste your employees’ time. Instead, let a virtual receptionist man the phones and weed out the spam calls without interrupting your company’s productivity.

How EasyBee’s Virtual Answering Service can Help

One of Easybee’s key services is call patching. Here’s how it helps your business.

• We provide dedicated teams of virtual receptionists 24/7, every day of the year. You don't have to be concerned about missing a call, even when you’re not in the office.

• All virtual receptionists professionally answer calls and handle inquiries, following your business’s protocols. During onboarding, we get to know your business and its operations to understand how and when to patch calls through.

• Our virtual receptionists are trained to patch calls through to the appropriate department based on your instructions. Our team of professionals understands exactly where each call should go.

• The virtual receptionist will alert the intended call recipient about who is on the phone and the reason for their call. This allows you or your employees to decide if you want to take the call.

• Our receptionists can also take messages, forwarding them to the right individual based on your instructions. You can instruct our team to take messages for a period of time or on an as-needed basis when we patch calls through.

Final Thoughts

At Easybee Virtual Receptionist, we make it easy to streamline your business’s operations. So why let phone calls interrupt your productivity? Instead, let the experts at Easybee ensure you never miss a call but aren’t unnecessarily interrupted.

Now you can check out Easybee with a free 15-day trial. See what we’re all about and how helpful call patching can be to your business’s productivity. Contact us today to learn more and to get started!