Useful hacks

Round-the-Clock Availability: How an After-Hours Answering Service Can Benefit Lawyers and Law Firms

As a lawyer, your clients expect service on demand, even outside regular business hours. But how can you satisfy this expectation without sacrificing your current responsibilities, personal life, and your staff's well-being?

The answer is an after-hours answering service that specializes in lawyers and law firms, providing clients with what they need and capturing more clients.

Why Law Firms need Round-the-Clock Availability 

Lawyers provide an invaluable service to their clients, and sometimes clients need those services outside of regular business hours because legal issues can be unpredictable. When clients need immediate attention, the last thing they want to face is a voicemail or an endlessly ringing phone. 

Not responding to a client's needs immediately can hurt your law firm's reputation, making it harder to build your desired business.

The legal industry is one of the most competitive industries, as clients have hundreds if not thousands of options when searching online. 

Offering 24/7 service gives your law firm a competitive edge over firms that only operate during regular business hours, relying on voicemail to handle calls outside of business hours.

In addition, if you operate in a different time zone than your clients, you must be able to provide service within the client’s time zone. For example, if your headquarters are based in Europe, but your clientele is in the US, you must have representatives available to help your clients during business hours.


The Benefits of 24/7 Availability  

Client satisfaction and retention

Putting your clients first by providing 24/7 availability shows you’re committed to clients needs. This often leads to higher client retention and satisfaction as well as more referrals. 



Reach higher client acquisition

New clients often ask how/when they can reach you. If you offer 24/7 service, you'll likely grab the lion's share of business over your competitors who may not provide such service.

Higher productivity and efficiency


When you take the load off your staff, they can better focus on the more important tasks without feeling burned out. For example, you and your team can focus on legal issues while your after-hours answering service ensures every call gets answered 24/7.


It's time to overcome time zone barriers with your Law Firm 




Over 80% of clients

Appreciate the convenience of being able to reach their attorneys outside of regular business hours. By providing round-the-clock accessibility, law firms can demonstrate their commitment to client needs and stand out from the competition, ultimately fostering stronger client relationships and driving business growth.


Connect with More Clients Like Never Before with Easybee 

Easybee is an after-hours answering service, answering calls 24/7 for law firms like yours. With our reputable receptionists answering your phones, you’ll improve client satisfaction and retention, get more clients, and improve your company’s overall productivity and efficiency.

Contact Easybee today to learn how you can improve your law firm's reputation and get more clients and more referrals simply by offering 24/7 availability to your clients.

Easybee makes it easy to connect with clients 24/7 while saving money. Each client will receive personalized service, allowing you to enhance your firm's efficiency and increase your bottom line.

If you're ready to learn more about how a legal phone answering service can help your law firm grow while saving money, we offer a 15-day free trial to help you see, without commitment, how easy it can be. 


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