Building a great first impression with new customers is a crucial piece of the puzzle of success. And unfortunately, a lot could go wrong with it.
You see, making a great first impression consists of many delicate matters. If you get any of those wrong, your “great” first impression might turn to a barely “good” one. Another bad experience, and you’ve earned yourself a “mediocre”.
That’s why it’s super important to do everything you can to build an amazing first impression, no matter what the cost.
In this article, we dive deeper into the subject and tell you a bit more about first impressions. We also tell you how you can turn a “bad” experience into a “good” one. Last but not least, we give some pieces of advice on how you can get professional help in this regard.
Let’s get started.
How do clients calculate whether they have had a good or bad impression?
Depending on how easy it is to read that specific client’s tone, figuring out client satisfaction shouldn’t be too hard.
Your gut feeling is your best friend while making this determination. However, there are a few key points that you must notice.
- If the client got what they were looking for, chances are, they’ve had a good experience. If you were able to solve their issue or answer their question without a lot of hiccups, it’s a really good sign.
- If the client stayed calm and happy during the conversation, it’s a good indication that they’ve had a good experience.
- At the end of the call session, you can ask them whether they’re satisfied with the service. If their words are positive, that’s a pretty good sign that they’ve had a good impression.
- Finally, their overall behavior also gives away their satisfaction level during the conversation.
What does a client feel after a bad experience?
There are tons of negative feelings that might start coming into their minds when a client gets a bad experience with you.
The first thing they’d think is, “This company is not at all good on the phone!”. Then, they might think something like, “I can never rely on this organization’s receptionists.”
And finally, the elephant in the room, “This business’s service is useless. I’m never calling them again.”
You might end up losing a long-term client if you don’t build a good first impression.
On the contrary, if you’re able to make a good first impression, the client will wonder many positive things like, “Wow, this guy on the phone was really helpful, I’m impressed!”, “Definitely someone I can rely on from now on!”, “I will keep coming back to them again and again!”.
How to repair a bad first impression?
Even if you have lost the game of first impressions, everything is not lost — there’s still hope.
You can repair the first bad impression with a follow-up great impression.
“How”, you ask? By sending them an email, or giving them a call and offering them help for free. Furthermore, you could also try to make amends through your words. Acknowledge that you weren’t able to help them in the best possible way in the first call, so you want to do everything in your power to fix that. After all, your clients are humans. A touch of empathy is destined to make them go a little soft.
Get professional help
If you’re constantly failing to make great first impressions with your new customers, you need help. And luckily, we are here for you.
At Easybee, we provide state-of-the-art phone answering services. We take your customers’ calls for you, reply to texts, send emails, and do everything else needed to make a great first impression with your valuable customers.
Want to know more about how we can help you out? Get in touch with us right away!
