For your small business, a virtual receptionist is important as it helps turn average customer service into excellent customer service.
3 Reasons to Hire a Virtual Receptionist vs. an In-House Receptionist
Did you know that virtual receptionists perform all the same tasks as an in-house receptionist but at a fraction of the price?
You can have the same service, save money, and ensure you provide top-notch customer service around-the-clock without the risk of having full-time employees in your office.
Not convinced a virtual receptionist is right for you? Here are three reasons to reconsider.
Optimize Payroll Costs
If you choose, you can hire a virtual receptionist around-the-clock. This not only costs much else than it would to have employees on the clock 24/7 but ensures you never miss a call.
Typical business owners have specific business hours, and then they close. When customers call, they get voicemail. Some will leave a message, but most will not. This increases the risk of losing customers because no one is there to answer the phone.
With a virtual receptionist service, you can access 24/7 receptionists, ensuring your customers get the answers they need day or night.
Virtual Receptionists are a Scaled Resource
When you hire an employee onto your staff, you must provide them with a specific number of hours to make it worth their time. This means you could be paying more than you can afford or want to spend just to have someone there a couple of hours a week answering phones.
A virtual receptionist service is a shared resource, so there are very low minimum requirements. For example, at Easybee, you must commit to a minimum of 50 minutes a month but can have as many hours as your business needs.
With this scalable resource, you don’t have to worry about overspending or paying for a service you don’t need. Instead, you decide how often you need someone answering your phones, and that’s what you pay for.
If you’re looking for more than a receptionist and prefer a company that offers top-notch customer service, contact us through our website here.
You can also look into giving Easybee a try for free by using our 2-week free trial. Make sure your clients are getting the best customer service