Handling customer queries is one of the most important tasks in a business workspace. Even though many small companies deny its importance, it’s super-important as it’s one of the major contributing factors to your customer satisfaction.
Even though handling customer calls in-house isn’t the best method, you may be doing it nonetheless. But have you ever wondered what happens when you’re out of office?
You may have to step out of the office on many occasions. There may be a public holiday, vacations, your call receptionists (if you have them) may leave due to personal matters — there are endless possibilities. How do you handle your customer calls and messages during such periods? Do you just let them go to voicemail? If so, you may be missing out on opportunities to convert calls into sales.
In this article, we explore this subject and tell you what could happen when you’re out of the office.
Unexpected calls may come up
Your customer, or potential customer,may need to talk to you at random intervals. They may require your immediate assistance at any hour of any day. It might be during a public holiday, weekend, or any other time when you’re not available to answer.
The customer calls you but there’s no one to attend. They decide to call the next person down the list that can help them.. Now you have lost a lead or customer that has decided to work with the competition.
How do you counter that? By hiring a phone answering service for your business. When you do so, you can rest assured there’s always someone to attend customer calls when they pop up. You never have to worry about taking calls and replying to messages, even when you’re out of the office.
Client emergencies
Emergencies do come up unexpectedly. And when one of your clients faces an emergency, maybe at 3 in the morning, you need to be available to help. But we get it, you don’t have the time or resources to attend calls at that hour. That’s why Easybee is at your service.
When you partner with a high-quality phone answering service, Easybee to be specific, you don’t have to worry about such circumstances. Whenever a client emergency arises, an agent will be there to assist them.
Easybee has multiple shifts of talented agents working 24/7, 365. It doesn’t matter when a caller calls, there’s always someone at Easybee available to attend. The Easybee agent will talk to your customer, gather all the necessary information from them, and proceed as has been instructed by you.
Keeping clients cool
At Easybee, our agents are trained to handle each call differently. No two callers are the same. Some are angry, some are rude, some are uneducated, some are well-informed — there’s tons of variety. And each kind of caller has to be dealt with differently to keep them cool.
If you don’t handle the caller in the best possible way for their specific use case, they may lose their temper and bash out. And this circumstance must be prevented at all costs.
No matter whether you’re out of the office or not, Easybee handles your callers the best possible way. We make sure every one of your callers gets the best experience they could possibly have.
The bottom line
The calls you get when you’re out of the office can easily ruin your brand image in the caller’s mind. Hence, it’s important to be available at every hour to assist your customers.
But as you can’t be available 24/7/365, you should let Easybee take charge. With Easybee by your side, you will never have to worry about missing out on important calls from customers again.
