Taking care of your callers is one of the most important aspects of a “good” customer support department. You need to be able to...
What is a Virtual Receptionist, and How Does it Work?
Are you constantly leaving customers on hold or sending them to voicemail? Did you know that you're probably losing many new potential clients? Customers today want instant gratification, meaning no long hold times or voice mails.
You need a virtual receptionist, but most people don't know how a remote receptionist works. So here's everything you must know.
What is a Virtual Receptionist?
A virtual receptionist is a company that operates on your behalf at its own location. For example, you could hire a remote receptionist halfway across the country, and your callers would never know.
A remote receptionist answers calls, schedules appointments, screens callers, and takes messages for you. They do everything a staff receptionist would do without the overhead and challenge of having staff members.
How Does a Virtual Receptionist Work?
When you hire a virtual receptionist, you work with the remote agency, teaching them everything they must know about your company and how to handle your calls. If you hire a company like Easybee, we provide 24/7 service for your customers. This means your calls never go unanswered, increasing your chances of a positive customer experience and business growth.
Why Should you Consider a Remote Receptionist?
You might wonder why you should hire a remote receptionist when you can just hire someone to work in your office, right? Here are the top reasons to consider a remote receptionist.
Your calls never go to voicemail. Full-time receptionists can't work around the clock, and chances are you can't afford to pay someone to always be in your office answering phones. So instead, a virtual receptionist company can handle your calls 24/7, ensuring positive customer service.
You'll save money. When you hire a staff member, you pay their salary and their benefits. There's also the cost of the equipment so they can do their job. The costs are much higher than the monthly fees for a virtual receptionist.
The human touch can increase your customer satisfaction. Customer experience is one of the top concerns every business owner should consider. If customers are sent to voicemail or left on hold for too long, they can get frustrated and go to your competitors rather than giving you another chance.
You can focus on other areas of your business while knowing your callers are taken care of too. It's hard to pick and choose between tasks a business needs since every task is essential. With a virtual receptionist, though, you don't have to choose.
A virtual receptionist is the key to a successful business. You'll never have to worry about missing a call or upsetting a potential client. At Easybee, our receptionists answer the phone 24/7, acting as an extension of your business.
Don't leave your business to chance and hope that customers will leave a voicemail because most won't. Instead, hire a reputable virtual receptionist and know that your customers will have the best customer experience possible.