Being a small business owner means you need to juggle a lot of positions and tasks. As you look at all that is on the table, why should customer service be prioritized? The answer is simple: happy clients lead to more money and growth.
We know this is not a groundbreaking secret or a new concept. However, since we are mainly on the other side of the goods or service exchange, we don’t empathize with our customers so naturally. This often leads to overlooking customer service. And this, consequently, leads to a negative impact in your business.
Let’s look at some important statistics why you should take customer service seriously.
The Most Important Aspects of Customer Service
A survey by Zendesk shows that speed of response, speed of resolution, and friendliness of representative are seen by customers as the most important aspects of the customer service experience.
The Competition is Catching On
American Express reports that 81% of Americans are reporting that businesses are meeting or exceeding their service expectations compared to just 67% in 2014..
A Human Touch is Always Important
According to Accenture, 83% of consumers report that if companies could provide customers with better live or in-person customer service, it would have impacted their decision to switch providers.
Always Keep Your Guard Up
If you do not want your clients leaving for the competition, you may want to keep your customer service in top shape. Oracle says that 89% of consumers begin doing business with a competitor following a poor customer service experience.
These and many more are hard stats that prove why you should take customer service seriously. If you are wondering how you will manage to take on customer service as you juggle the rest, don’t panic. Fortunately, there are several tools that can help you provide your customers with the attention they deserve.
A trusty virtual receptionist solution, like Easybee Answering Services, hits on all aspects mentioned in this article and more.
At Easybee, calls are answered, on average, within 11 seconds by a joyful agent that has been trained to be friendly and helpful. Easybee operators then take clear messages and follow your instructions so that your callers can get a resolution in little time.
Easybee has worked with over 500 businesses across all industries. Businesses are catching on to the importance of customer service and are finding resources like Easybee and the streamlining of business processes as the answer to stay competitive. A virtual receptionist service is a great option to scale up without losing that precious human touch.
If you would like to learn more about how Easybee can help you, feel free to contact us through our website here.
You can also look into giving Easybee a try for free by using our 2-week free trial. Make sure your clients are getting the attention they deserve without burning a hole in your pocket!
