When you hire a virtual receptionist, you might not think about finding a bilingual virtual receptionist, but it could mean the difference to your business. It can hinder your success if no one at your company can speak to all customers.
Language barriers are the number one issue for businesses, especially when they must turn customers away because they don't speak their language.
If you haven't considered a bilingual answering service, here's why you should
You'll Take Care of All Customers
The point of being in business is to make money. You're losing business if you have to turn customers away because you can't communicate with them.
By having a bilingual virtual receptionist, you ensure not just English-speaking customers receive top-notch customer care, but so do Spanish or other language-speaking customers. Spanish is the most common foreign language in the US, so having a receptionist that can communicate with these customers is key.
You'll Provide Better Customer Service
Even if you can struggle through a conversation with a Spanish-speaking customer, you're probably not providing the level of customer service they desire.
Suppose a customer has an option between a Spanish-speaking representative and one that tries to put the pieces together about what you're saying. In that case, they'll typically choose the Spanish-speaking representative.
What does this mean for you?
If you have a bilingual answering service, your customers get help immediately and won't have to decide if they want to go elsewhere where the representatives can talk to them.
You'll Increase your Customer Base
If you're trying to grow your customer base, you'll need to accommodate everyone, not just English-speaking customers.
Turning customers away is bad for business. Even if you don't think you're turning them away yourself, they will likely go elsewhere if you can't talk to them in a language they understand.
Having a bilingual answering service there to take the calls immediately gives Spanish-speaking customers peace of mind knowing they'll be understood.
You'll Have the Leg on up the Competition
Not all companies have bilingual receptionists. If you hire a bilingual virtual receptionist, you'll increase your chances of beating the competition. If you're always looking for a way to beat your competitors – this is it. Have a way to service all customers, not just English-speaking customers.
Final Thoughts
At Easybee, we have the best bilingual virtual receptionists. Not only do they speak multiple languages, but they have state-of-the-art training on how to be a good receptionist.
With us by your side, you'll get your messages promptly; your customers will get the highest level of customer service, and you'll be better able to increase your customer base.
Don't leave your customers unattended or wondering if you understand them. Instead, hire the best in the business to handle your calls and watch how quickly your bottom line increases by serving everyone, not just the English-speaking customers.
Try Easybee Answering Services for free through our 2 week free trial.
