Clients want access to lawyers any time of day and not always during regular business hours. But how do you meet this expectation without burning out yourself and your staff or sacrificing the service you provide current clients?
An answering service for law firms may be just what you need! Here’s why.
There are many reasons why client satisfaction matters for law firms. Just like in any business, the happier clients are, the higher the chance they'll be repeat clients and refer others. Conversely, unhappy clients will likely go to competitors, leave bad reviews, and not refer others to your firm.
One way to increase client satisfaction is to have after-hours availability. Not exposing clients to voicemails or endlessly ringing phones provides them peace of mind. Knowing a human will answer the phone and either answer their questions or point them in the right direction can help ease their anxiety.
In the fast-paced world of law, where every minute can make a difference, the notion of round-the-clock availability has emerged as a game-changer for legal professionals. Gone are the days of restricted office hours and missed opportunities.
By embracing the power of 24/7 accessibility, law firms are experiencing a remarkable transformation in client satisfaction, productivity, business growth, and reputation.
If you put two law firms up against each other, each with similar services, but one offers after-hours availability and the other doesn't, chances are the law firm with after-hours services will come out ahead.
Clients want reassurance that they can get human attention 24/7 when dealing with lawyers. So if you can provide that after-hours service, you'll increase your client base.
Are you ready to show your clients they matter no matter the time of day? Consider calling Easybee and checking out our 15-day free trial. See how much happier your callers are when they receive attention 24/7. Contact us today!