Law firms with 24/7 availability experience a remarkable 55% improvement in their online reputation and client reviews, indicating the positive impact on their brand image and credibility.
Client Satisfaction improved with After-Hours Availability: The Impact of an Answering Service for Law Firms
Moises Hasbun
Jun 15, 2023
Legal business
Virtual Receptionists
grow your business
Law firm
Legal Phone Answering
24/7 availability
Clients want access to lawyers any time of day and not always during regular business hours. But how do you meet this expectation without burning out yourself and your staff or sacrificing the service you provide current clients?
An answering service for law firms may be just what you need! Here’s why.
Why Client Satisfaction Matters for Law Firms
There are many reasons why client satisfaction matters for law firms. Just like in any business, the happier clients are, the higher the chance they'll be repeat clients and refer others. Conversely, unhappy clients will likely go to competitors, leave bad reviews, and not refer others to your firm.
One way to increase client satisfaction is to have after-hours availability. Not exposing clients to voicemails or endlessly ringing phones provides them peace of mind. Knowing a human will answer the phone and either answer their questions or point them in the right direction can help ease their anxiety.
When the Sun Sets: Unveiling the Magic of After-Hours Availability
Meeting client expectations
Clients want answers immediately.
They don't want to wait for a callback or get voicemail. With an answering service for law firms, your clients can get immediate attention and the required response. This ensures clients are satisfied, increasing customer retention and the chance of referrals.
Reduce client stress and anxiety
Legal issues can be stressful for clients, and when they can’t get answers immediately, it can be stressful, but you can’t answer the phone yourself 24/7. You’ll burn yourself out and be unable to service clients. However, providing after-hours availability can reduce this stress, ensuring you don’t miss any calls, but don’t have to put forth the effort yourself.
Enhance your law firm’s reputation
When clients know they can expect an answer from your law firm 24/7, it can significantly increase your law firm's reputation in the industry. Clients are more apt to feel like they matter to your law firm rather than acting just like a number. Believing they can reach you whenever they need can provide them peace of mind.
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Unlock the Power of Round-the-Clock Support for your law firm
In the fast-paced world of law, where every minute can make a difference, the notion of round-the-clock availability has emerged as a game-changer for legal professionals. Gone are the days of restricted office hours and missed opportunities.
By embracing the power of 24/7 accessibility, law firms are experiencing a remarkable transformation in client satisfaction, productivity, business growth, and reputation.
Unlock the Secrets of 24/7 Availability: Empower your Law Firm with Easybee
If you put two law firms up against each other, each with similar services, but one offers after-hours availability and the other doesn't, chances are the law firm with after-hours services will come out ahead.
Clients want reassurance that they can get human attention 24/7 when dealing with lawyers. So if you can provide that after-hours service, you'll increase your client base.
Are you ready to show your clients they matter no matter the time of day? Consider calling Easybee and checking out our 15-day free trial. See how much happier your callers are when they receive attention 24/7. Contact us today!