Managing high call volume is the key to any law firm's success, but it can be challenging. Clients expect prompt and personalized attention 24/7, but lawyers and their staff don't always have that capability.
Fortunately, there is a solution to help you stay connected with your clients – a legal phone answering service. Outsourcing your phone answering needs allows you to connect with your clients when they need you without taking away from your other responsibilities.
So why choose a legal phone answering service? Here are some of the top benefits.
When clients call, no matter the time of day, they want personalized service. With a legal phone answering service, live receptionists answer calls 24/7, providing clients with a warm greeting and direction for their needs.
With personalized service, you set yourself apart from the competition. You provide a better client experience by having live receptionists answer frequently asked questions, schedule appointments, and forward calls as needed.
Clients want answers any time of day or night regarding their legal needs. A live receptionist from a legal phone answering service can provide this service. As a result, clients never have to wait on hold, leave a message, or get frustrated.
You can stay connected with your clients when they need you most, showing that you go above and beyond what your competitors offer.
With a legal answering service, you never have to worry about missing important calls or making clients wait. Live receptionists can take messages and forward calls as needed. This provides clients with much greater peace of mind knowing they aren’t leaving a voicemail and hoping they’ll get a return call.
In the meantime, you can focus on providing the level of legal service your existing clients expect. You don’t have to split your time or worry that you’re missing important calls. A live receptionist can screen calls, classify leads, and ensure all calls get directed to the right person.
A legal phone answering service offers the same services a full-time receptionist could provide but at a fraction of the cost. You don't have to worry about salary, benefits, and paying for equipment and space for your employee. A legal answering service is a service offered at cost-effective prices without sacrificing the service you provide your clients.
Easybee makes it easy to connect with clients 24/7 while saving money. Each client will receive personalized service, allowing you to enhance your firm's efficiency and increase your bottom line.
If you're ready to learn more about how a legal phone answering service can help your law firm grow while saving money, we offer a 15-day free trial to help you see, without commitment, how easy it can be.