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2023 can be a great year for all businesses if you know how to increase your leads and conversions. Consider a referral marketing strategy.
To get customers to refer more people to your business, you must master the art of customer satisfaction.
A welcoming business greeting is like the first impression callers have of your business
Understanding the level of customer satisfaction your customers have can help you improve your business. So here’s everything you must know about...
It’s important to prioritize your tasks and goals and reach out for help for the things you can’t manage yourself.
As a business owner, you likely receive many sales calls. It’s not the number of sales calls you receive that help your business, though. Find out...
Customer satisfaction and delight are related, but you always want to cross into the ‘delight’ category
Client referrals are the backbone of your business, and it all starts with the level of customer service you provide existing customers
Phone etiquette is one of the most important pillars of customer service. Even though you aren’t face-to-face with customers, it’s just as important.
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