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When you hire a virtual receptionist, you might not think about finding a bilingual virtual receptionist, but it could mean the difference to your...
Having virtual receptionists is one of the ways to make your company productive. However, people believe myths about them that stop most people from...
You can't get comfortable with your clients or assume you're the only business in the industry.
To promote a strong customer service culture in your business, you must promote the importance of listening to your customers.
There are voicemail boxes, texting, email, and all sorts of other communication that our clients and potential clients can use to reach us. Read more...
There are better ways of handling phone calls and decreasing the number of customers who abandon their call to you.
Whether you handle the calls or use an answering service, anyone who answers your phone must know how to deal with angry customers.
From the moment in which you start creating the customer support dynamics in your business to the moment in which you have a customer service...
Automated systems and voicemail boxes are frustrating and leave the customer with the opportunity to go to your competitors.
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